About The Role

About FIS

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Current and future sponsorship are not available for this position

Jacksonville, FL Hybrid (three days in-office, two days virtual)

About the team

T reasury and Risk Manager – Integrity Edition is an award-winning solution offering a simple and seamless path to a best-in-class digital treasury for better visibility into cash and risk

With over 750+ clients globally, we are part of a Global Support team to support our regional teams .

What you will be doing

As Support Analyst, you will contribute to the direction of user support services, identifying opportunities for improvement, and implementing initiatives to enhance the overall user experience.

You will e nsure timely resolution and maintain communication with regional support to provide updates and manage expectations for clients .

You will c ollaborate with product management, product development, engineering, and other departments to communicate user feedback, identify system improvements, and contribute to ongoing product enhancement.

Working with Regional CS/CX/PS teams
Analyze issues for faster resolution
Work with Development Teams on resolutions
Look for improvements for clients as well as the product
Client centricity focus

What you bring

Understanding of Corporate Treasury.
Attention to detail.
Sound analytical and problem-solving skills for complex issues
Ability to communicate technical and functional concepts concisely and effectively

Bonus if you have

Thorough knowledge of Integrity SaaS
SQL Analysis skills
Dynatrace knowledge
Technical understanding of SaaS environments

What we offer you

A competitive salary and benefits.
The chance to work on some of the most challenging, relevant issues in financial services & technology.
A work environment built on collaboration, flexibility and respect.
Varied and challenging work to help you grow your technical skillset.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information