About The Role

Developer - Application Development Microsoft N

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Job Description

AI Consultant – Azure OpenAI, Generative AI & Copilot Studio (Dynamics 365 Ecosystem)

Job Title

AI Consultant – Azure OpenAI, Generative AI & Agentic AI Solutions

Experience

8–12+ Years (depending on level)

Role Summary

We are seeking an experienced AI Consultant with expertise in Azure OpenAI, Generative AI, Microsoft Copilot Studio, and Agentic AI solution development. The ideal candidate will be responsible for designing, architecting, and implementing AI-powered business solutions that leverage Large Language Models (LLMs), AI Agents, Retrieval-Augmented Generation (RAG), Conversational AI, and Intelligent Automation.

The consultant will work closely with business stakeholders, functional teams, and technical architects to transform business processes through AI-first solutions built on Microsoft's AI ecosystem.

Experience with Microsoft Dynamics 365 Customer Engagement (Customer Service, Sales, Contact Center, Field Service, Marketing) will be a significant advantage.

Key Responsibilities

AI Strategy & Consulting

Responsibilities

Assess client business processes and identify AI transformation opportunities.
Conduct AI readiness assessments and AI maturity evaluations.
Define AI use cases and business value realization roadmaps.
Recommend appropriate AI architectures, frameworks, and implementation approaches.
Facilitate AI workshops, discovery sessions, and design thinking engagements.
Translate business requirements into AI solution blueprints.

Deliverables

AI Strategy Roadmap
Solution Architecture Documents
AI Value Realization Plans
Business Case and ROI Analysis

Azure OpenAI Solution Development

Responsibilities

Design and develop enterprise-grade Generative AI solutions using Azure OpenAI.
Configure and optimize:
GPT-4o
GPT-4 Turbo
Embedding Models
Reasoning Models
Build prompt engineering frameworks.
Develop secure and scalable GenAI architectures.
Design prompt orchestration and AI workflow pipelines.
Implement Responsible AI and governance controls.

Skills Required

Azure OpenAI Service
Prompt Engineering
Function Calling
AI Reasoning Frameworks
Content Safety
Azure AI Foundry
AI Governance

Agentic AI & Copilot Studio Development

Responsibilities

Design and develop AI Agents using Microsoft Copilot Studio.
Build autonomous and semi-autonomous business agents.
Implement:
Agent-to-Agent (A2A) communication
Multi-Agent Orchestration
Task Planning & Execution
Human-in-the-Loop processes
Configure actions, connectors, APIs, and plugins.
Build AI copilots for business users, customer service agents, and executives.
Integrate Copilot Studio with third-party systems and enterprise applications.

Retrieval Augmented Generation (RAG)

Responsibilities

Design and implement RAG architectures.
Configure enterprise knowledge grounding mechanisms.
Build vector search solutions.
Integrate internal knowledge repositories.
Improve LLM responsiveness through contextual grounding.

Technologies

Azure AI Search
Vector Databases
Azure Blob Storage
SharePoint
Dataverse
Knowledge Management Platforms

Dynamics 365 CE AI Solutions (Preferred)

Responsibilities

Design AI-enabled solutions for:
Dynamics 365 Customer Service
Dynamics 365 Contact Center
Dynamics 365 Sales
Dynamics 365 Field Service
Implement:
Case Summarization
Agent Assist
Next Best Actions
Knowledge Recommendations
Intelligent Routing
AI-Driven Automation
Embed Copilot experiences directly into Dynamics CE workflows.

AI Integration & Automation

Responsibilities

Design integration patterns across enterprise systems.
Build AI workflows using:
Power Automate
Azure Logic Apps
Azure Functions
REST APIs
Integrate:
SAP
Salesforce
ServiceNow
Dataverse
SharePoint
Microsoft Teams

Required Knowledge

API Integration
Enterprise Integration Patterns
Event-Driven Architecture
Azure Service Bus

AI Governance, Security & Compliance

Responsibilities

Establish Responsible AI frameworks.
Implement AI governance controls.
Define model monitoring and observability approaches.
Ensure regulatory and enterprise compliance.

Knowledge Areas

Responsible AI
Security & Privacy
Data Governance
DLP
Model Monitoring
Risk Management

Presales & Solutioning

Responsibilities

Participate in client proposals and RFP responses.
Create AI demos and proof-of-concepts.
Present AI solution architectures to client stakeholders.
Conduct AI capability workshops.
Support business development activities.

Required Technical Skills

Skills

GenAI

Azure OpenAI, LLMs, Prompt Engineering

AI Agents

Copilot Studio, Agentic AI, Multi-Agent Orchestration

AI Search

Azure AI Search, RAG, Vector Search

Microsoft Stack

Power Platform, Dataverse, Azure

Development

C#, .NET, JavaScript, Python

Integration

APIs, Logic Apps, Service Bus

Cloud

Microsoft Azure

Automation

Power Automate

Data

SQL, Dataverse, Fabric

Security

Entra ID, RBAC, Responsible AI

Preferred Qualifications

Must Have

Azure OpenAI implementation experience
Copilot Studio Agent development
End-to-end AI solution architecture experience
Experience with enterprise AI deployments

Good to Have

Dynamics 365 Customer Engagement
Dynamics Customer Service
Dynamics Contact Center
Dynamics Sales
Dynamics Field Service
Microsoft Fabric
Azure AI Foundry
Azure Document Intelligence

Qualifications

Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering

Certifications

AZ-204: Microsoft Azure Developer Associate - MicrosoftMicrosoft, BUILD - DIGITAL MARKETING - GenpactGenpact, ISTQB Certified Tester - International Society for Technology in Education (ISTE)International Society for Technology in Education (ISTE), Microsoft Certified: Power Platform App Maker Associate - MicrosoftMicrosoft, Oracle Certified Professional, Java SE 8 Programmer I - OracleOracle

Required Skills

Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Microsoft Applications, Microsoft Dynamics 365 Customer Service, Microsoft Dynamics 365 ERP, Microsoft Dynamics 365 Field Service, Microsoft Dynamics 365 Finance and Operations, Microsoft Dynamics 365 for Finance and Operations, Microsoft Dynamics 365 Marketing, Microsoft Dynamics 365 Project Operations, Microsoft Dynamics 365 Sales, Personal Effectiveness, Storytelling

Language

English (Required)

Language Proficiency -
Proficient - C2
Additional Job Location -
Job Type

Regular

Master Skill List -

Application Development Microsoft N

Remote Type -

Hybrid

Work Shift -

Variable (India)

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
Make an impact – Help global enterprises solve business challenges that matter
Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.