Representante de Atencion a Usuarios Cablebus

Job Track Description

• Performs business support or technical work, using data organizing and coordination skills.
• Performs tasks based on established procedures.
• In some areas, requires vocational training, certifications, licensures, or equivalent experience.

General Profile

• Expands skills within an analytical or operational process.
• Maintains appropriate licenses, training, and certifications.
• Applies experience and skills to complete assigned work.
• Works within established procedures and practices.
• Works with a moderate degree of supervision.

Functional Knowledge

• Has developed skills in a range of processes, procedures, and systems.

Business Expertise

• Integrates teams for the best outcome and achievement of company goals.

Impact

• Impacts a team, by example, through the quality service and information provided.
• Follows standardized procedures and practices.
• Receives regular, but moderate supervision and guidance.

Leadership

• Has no supervisory responsibilities.
• Manages own workload.

Problem Solving

• Ability to problem solve without supervisory approval.
• Evaluates and selects solutions from established operating procedures.

Interpersonal Skills

• Exchanges information and ideas effectively.

Responsibility Statements

• Captures and validates more complex data.
• Pre-adjudicates documents and corrects data.
• Researches and examines issues and ensures information is available for next steps.
• Conducts extra searches to extract accurate data and inputs the same.
• Completes assignments using multiple source documents to verify data.
• Follows up on pending research documents.
• Returns electronic data forms to the customer for additional information.
• Performs other duties as assigned.
• Complies with all policies and standards.