About The Role

We are looking for a Atlassian Cloud Administration, in Mexico, with 2-4 years of experience.

Key responsabilities

Atlassian Cloud Administration
Administer and maintain Jira Software Cloud and Confluence Cloud configurations.
Configure workflows, issue types, schemes, custom fields, permissions, and automation rules.
Maintain and administer permission groups aligned with governance and project needs.
Ensure consistent application of SDLC workflow and naming standards.
AI Enablement & Support
Enable and support the use of Rovo AI and Atlassian Intelligence across Jira and Confluence.
Assist users with AI-assisted features such as summarization, search enhancements, suggestions, and smart automation.
Support rollouts of new AI capabilities by preparing configurations, validating impacts, and helping teams adopt AI tools.
Ensure AI-powered features are used in alignment with established SDLC processes and governance.
Identify basic workflow improvements that can leverage AI-assisted automation and partner with the Senior Manager for strategic evaluation.
SDLC Tooling Support
Provide administration support for Phoenix Incident Management (basic configuration and usage support).
Provide administration support for DX (workspace presence, team connections, correct tool mapping).
Administer Tempo Timesheets at a foundational level.
Administer Jira add-ons and maintain their configuration integrity.
Integrations, APIs & Automation
Support and troubleshoot integrations between Jira, Confluence, CircleCI, Phoenix, DX, GitHub/GitLab, and other SDLC tools.
Manage REST API integrations and webhook connections across tools (required skill).
Troubleshoot automation rules, workflows, and sync issues across connected systems.
Ensure integration reliability and correct data flow throughout the SDLC ecosystem.
Governance, Compliance & Audit Reviews
Implement governance standards — workflow templates, permission models, naming conventions, and automation patterns.
Conduct regular audit reviews of SDLC tools to ensure proper usage, compliance, and alignment with governance standards.
Identify misconfigurations or misuse and partner with teams to correct deviations.
Maintain platform hygiene by cleaning up unused workflows, schemes, custom fields, projects, and permission groups.
Technical Support & Liaison Responsibilities
Troubleshoot configuration, workflow, permission group, and integration issues.
Act as a liaison to Global Technology for escalations involving identity, infrastructure, or vendor interactions.
Maintain documentation, admin guides, configuration standards, and support materials.
Assist in training and onboarding teams on tools, AI features, and workflows.

What You Bring (Must-Haves)

2–4+ years administering Atlassian Cloud (Jira Software + Confluence).
Experience administering Jira add-ons and managing add-on configuration.
Experience with basic administration of Tempo Timesheets
Strong experience with REST APIs and webhook management across SDLC tools.
Hands-on experience with CI/CD or developer tool integrations (CircleCI, GitHub, GitLab).
Ability to support AI-assisted features (Rovo AI, Atlassian Intelligence) at a usage and implementation level.
Understanding of Agile SDLC workflows and tooling impacts.
Strong troubleshooting and communication skills.
Experience performing tooling audits and managing permission group structures.