About The Role

ABOUT THE ROLE

This is the execution-focused half of a Forward Deployed Engineering function at a fintech startup building global business identity infrastructure. You'll serve as the technical bridge between customers and the product team — owning implementations end-to-end, from scoping through rollout, and feeding real-world insights back into the product.

WHAT YOU'LL DO

Work directly with customers to help them successfully implement and adopt the platform.
Act as the primary technical point of contact across integrations, onboarding, and product rollouts.
Scope technical requirements early in the implementation cycle to set customers up for long-term success.
Troubleshoot production integration issues and guide customers toward scalable solutions.
Collaborate with product and engineering teams to identify friction in implementation flows and drive fixes.
Improve documentation, tooling, and processes to make future implementations faster and smoother.

WHAT WE'RE LOOKING FOR

3–5+ years in a customer-facing technical role — field engineering, solutions engineering, technical implementation, or similar.
Hands-on experience troubleshooting integration issues in production environments.
Practical knowledge of modern web application stacks and APIs (REST, webhooks, or event-driven architectures).
Experience with Node.js, TypeScript, or JavaScript in production settings.
Comfortable scoping technical requirements and designing implementation approaches directly with customers.
Familiarity with relational databases (e.g. PostgreSQL) and data modeling for integrations.
Able to document technical processes, APIs, and implementation guides for customer-facing audiences.
Experience working cross-functionally with product and engineering, influencing decisions based on customer feedback.
Domain expertise in compliance (KYB/KYC/AML) is a strong plus — as is a background in identity, payments, or fintech more broadly.
Former Product Owners or Managers from fintech who led onboarding or KYC programs are actively considered for this role.
Familiarity with containerization (Docker, Kubernetes), message queues (RabbitMQ, Kafka), or cloud platforms (AWS or similar) is a bonus.
Clear communicator who can translate complex technical concepts for non-technical audiences.
Calm and effective in ambiguous, fast-moving environments.

COMPENSATION & BENEFITS

This company uses a published leveling system with no individual salary negotiation — everyone at the same level earns the same. The salary range for this role runs from approximately €93,000 to €146,000 EUR annually, depending on level. Visa sponsorship is not available.

LOCATION

Fully remote within European timezones; being based in or near Amsterdam, Netherlands is a strong plus. The full team gathers in person regularly throughout the year.