About The Role

Strong analytical, problem-solving, and decision-making skills with attention to detail.
Ability to understand, document, and analyze end-to-end business processes and system dependencies.
Strong ownership, accountability, customer focus, and ability to manage competing priorities.
Effective written, verbal, presentation, stakeholder-management, and relationship-building skills.
Ability to collaborate effectively across global and cross-functional teams.
Proficiency in Microsoft Office, particularly Excel, PowerPoint, and Word, with the ability to quickly learn new processes, systems, and technologies.
Support the implementation, enhancement, rollout, and stabilization of global supply chain, material planning, logistics applications, and digital solutions.
Knowledge in SAP S/4 HANA MM / PP modules
Provide functional production support for assigned applications, including incident resolution, user-query management, issue analysis, system outage support, and coordination of recovery or rollback activities.
Analyze reported application issues, identify root causes, coordinate with business and IT teams, and drive timely resolution with minimal impact to business operations.
Monitor recurring issues and support corrective and preventive actions to improve application stability and user experience.
Document and validate end-to-end business processes, including upstream and downstream dependencies, interfaces, controls, and operational requirements for GSCI owned applications
Coordinate testing activities for application enhancements, including user acceptance testing, defect tracking, validation of fixes, and deployment sign-off.
Support resolving identified application gaps resulting operational risks. Develop mitigation plans, and escalate critical concerns in a timely manner.
Develop and maintain standard operating procedures, knowledge articles, user guides, and training materials.
Identify opportunities within GSCI portfolio to simplify processes, reduce manual effort, eliminate non-value-added activities, and improve operational efficiency.
Build strong working relationships with global stakeholders and proactively communicate progress, risks, decisions, dependencies, and required actions.

Support knowledge sharing and mentor junior team members, where required.

Bachelor’s degree in Engineering, Supply Chain Management, Information Technology, Operations, or a related field.
Knowledge in SAP S/4 HANA MM / PP modules
Relevant experience in supply chain, material planning, logistics, manufacturing operations, enterprise applications, business analysis, or IT-enabled transformation.
Knowledge of business-process mapping, requirements gathering, issue and risk management, and change management.