About The Role

DescriptionSunland Park Dodge in El Paso, TX is seeking a highly motivated Service Manager who will lead by example and will oversee all aspects of our service operation. We are seeking an individual with a superior service record and the technical skills needed to lead a team. We are looking for a motivated and experienced Automotive Dealership Service Manager!

The ideal candidate for the Service Manager position will have a broad-based knowledge in the daily operations of an Automotive Dealership Service Department and the personality to motivate, train, lead, recruit, and monitor the performance of service professionals. The qualified candidate will deliver exceptional value and satisfaction to our customers on a continuous basis to promote revenue growth in line with targeted business and financial objectives.

Why Join Sunland Park CDJR?

Competitive pay structure

High-volume service department with consistent repair orders

Manufacturer training and ongoing professional development

Career advancement opportunities within Greenway Automotive Group

Medical, Dental, Vision, Life, Disability, and Accident Insurance

Employee Assistance Program

401(k) Retirement Savings Plan

Paid Time Off

Employee Purchase and Service Discounts

Supportive management team
Opportunities for continued growth within Greenway Automotive Group's 36 dealerships

QualificationsService Manager Responsibilities

Manage all operations in an auto service department to ensure compliance with quality standards.
Oversee the inspection of automobiles to identify faulty components and facilitate the process for repairs.
Supervise the activities of automotive service technicians to ensure efficient job performance and compliance with environmental laws and regulations.
Monitor inventory to regulate and ensure availability of required vehicle parts.
Hire, train and evaluate the productivity of the automotive service staff to acknowledge efficient employees and guide under-performing ones.
Take ownership of the customer’s experience by listening to the client’s needs and assisting in addressing their issues and resolving challenges.
Follow up with customers to obtain feedback and ensure they are satisfied with service received to promote 100% customer satisfaction.
Distribute work between technicians efficiently and manage the workflow of the shop.

Service Manager Qualifications

At least 4 years of automotive service manager experience with a proven track record of success
CDK experience is a plus!
Stellantis experience preferred
Must be bilingual (Spanish)
Valid driver's license and acceptable driving record
Friendly and people-oriented personality with strong leadership skills
Ability to coach and mentor staff.
Strong written and verbal communication skills
Motivated self-starter with the ability to build and lead a team.
Ability to be analytical, problem solve and multitask with 100+ ROs daily.
Professional appearance
Willing to submit to a pre-employment background check, MVR & drug screen.

Grow Your Career with Greenway Automotive Group

Sunland Park CDJR is part of Greenway Automotive Group, a privately held automotive organization with 34 dealerships across Florida, Alabama, Georgia, Missouri, Pennsylvania, Tennessee, and Texas.

We are committed to developing strong leaders through training, professional development, and opportunities for advancement throughout the organization.

If you're an experienced automotive service leader ready to take the next step in your career, apply today and join the Sunland Park CDJR team in El Paso, Texas!