Virtual Medical Administrative Assistant – Pharmacy Coordination Specialist

• Coordinate prescription requests between providers and pharmacies
• Review prescription orders for completeness, track status, and escalate incomplete or unclear orders
• Communicate directly with compounding pharmacies
• Track outstanding compounded orders and accurately relay provider instructions
• Respond to patient questions via text or secure messaging
• Follow approved scripts for common patient questions
• Escalate clinical questions to providers
• Maintain accurate patient records in IntakeQ
• Route requests appropriately and manage task follow-through across a high patient volume
• Relay patient and pharmacy requests to providers
• Track outstanding items across a busy, high-volume caseload

Requirements

• 2+ years of medical administrative, pharmacy, or healthcare experience
• Strong pharmacy and prescription terminology knowledge
• Experience with prescription order processing and coordination
• Excellent written English, including strong grammar, spelling, and attention to detail
• Experience with text- or portal-based patient communication
• Ability to manage high patient volume and recognize when to escalate to a provider
• Comfortable working fully remote
• Pharmacist (RPh) or Pharmacy Technician background preferred
• Compounding pharmacy experience preferred
• IntakeQ and/or telehealth experience preferred
• High-volume prescription coordination experience preferred

Benefits

• Entirely text-based role with no phone responsibilities
• Opportunity to support a fast-growing, multi-service telehealth practice
• Direct impact on how quickly and smoothly patients receive prescribed medications