About The Role

About the RoleAs the first Customer Success Manager, you'll own the full customer journey — from onboarding through expansion — ensuring every customer gets measurable value from an AI-powered platform that automates quoting and order processing for distributors and manufacturers. You'll work directly alongside the CPO, sales, and engineering teams, making this a high-visibility role that shapes both product direction and company growth.What You'll DoOwn the end-to-end customer lifecycle from sales handoff through onboarding, adoption, and expansion.Serve as the primary point of contact and trusted partner for customers, driving long-term satisfaction and retention.Lead onboarding and implementation processes to ensure fast time-to-value and sustained <engagement.Run> workshops and training sessions to accelerate product adoption and share best practices.Translate customer feedback into actionable insights that directly influence the product <roadmap.Help> customers identify and realise measurable savings and efficiency gains, including support during key negotiations.Manage accounts to drive retention, upsell opportunities, and long-term strategic partnerships.Collaborate cross-functionally with product, sales, and engineering teams to ensure customer needs shape development priorities.What We're Looking For1+ years of experience in customer success, account management, or client relationship management in a SaaS or B2B environment.Demonstrated ability to deliver customer onboarding, training sessions, and workshops that drive product adoption.Confident communicator who can engage and build trust with C-level stakeholders.Strong analytical and problem-solving skills with the ability to present complex topics clearly.Experience working cross-functionally with product, sales, and engineering teams.Proactive, empathetic, and motivated to grow with an early-stage startup.Native-level German and fluent English — both are essential for this role.Willingness to travel occasionally to customer sites.Background in construction, supply chain, or trades is a strong plus.LocationThis is a fully on-site role based in Munich, Bavaria, Germany. Five days a week in-office, with occasional customer travel. Visa sponsorship is not available.