Algotale-Customer chat support (Nestasia)

• Job Description – Customer Support (Chat Process)
• EXP-8 months -3yrs

Location Kolkata

• Job Role: Customer Support Executive – Chat
• We are looking for a Customer Support Executive to handle customer queries through chat support.

Key Responsibilities

• Handle customer queries and concerns through chat.
• Provide accurate and timely solutions to customers.
• Understand customer issues and resolve them effectively.
• Maintain a professional and polite communication with customers.
• Escalate complex issues to the concerned team when required.
• Maintain proper records of customer interactions.
• Ensure a good customer experience and satisfaction.

Requirements

• Good written English communication skills.
• Ability to handle multiple chat conversations.
• Basic computer and typing skills.
• Good problem-solving skills.
• Ability to work in a fast-paced environment.
• Previous experience in customer support or chat support is preferred, but freshers may also be considered.

Preferred Skills

• Customer handling
• Chat support
• Written communication

Problem-solving

• Basic computer knowledge
• Typing skills

Job Type: Full-time

Process: Non-Voice / Chat Support