About The Role

Advance proficiency in MS Excel, Power BI and VBA Macros is a must
Should hold thorough knowledge of Tables, Relationships, Measures, DAX Coding, Hierarchy, Queries, Reports, Modules & Advanced Macros
Developing and designing the database/dashboard architecture per the given instruction and modifying them to accommodate the business requirements
Demonstrate strong analytical skills, Consolidation and integration of data from multiple source in to single reporting environment
Should have strong hold on People Management and Stakeholder management, communicate with them to ensure compliance with company standards
Understanding the requirements of the stakeholders and identifying ways to develop and deliver the required eliments
Complex problem solving, critical thinking & decision making is essential
Performs any other related duties as required or assigned
Ability to work alone with Team with minimum supervision, occasionally under time pressure and on several tasks at the same time
Ability to effectively communicate orally and in writing with co-workers, management teams, other Departments, vendors, and outside agencies, including being sensitive to professional ethics

5+ Years experience in MIS Reporting for Back Office Process, preferably in contact centers with at least 200 employees

Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail
Solid critical and organized thinking/explaination, problem solving, and interpersonal skills
Must demonstrate sound arithmetic and analytical problems
Ability to scrub, dissect and shape data, create customized reports
Demonstrates ability to give and receive feedback with peers and business partners
Ability to work independently with minimal supervision
Excellent verbal, written and comprehension skills
Good Knowledge of applications used for MIS Reporting MS Excel, Power BI and VBA Macros

Higher Education Diploma with 1 - 2 years of relevant experience