Customer Care Assistant

• Respond to incoming calls from customers promptly and professionally.
• Provide information and assistance based on customer inquiries.
• Address customer complaints and resolve issues efficiently.
• Record customer interactions and maintain accurate logs in the database and CRM and update customer information as needed on the central database.
• Stay informed about the company's products and services to provide accurate information.
• Conduct follow-up calls to ensure customer satisfaction and resolve any outstanding issues.
• Notify customers of updates regarding their inquiries or complaints based on interaction from other LC Business Units.
• Work closely with team members and supervisors to meet performance targets.
• Follow company policies and procedures for handling calls and customer interactions.
• Maintain confidentiality of customer and company information

#LI-DNI

Education Qualification

a) High School Diploma (must have)

Work Experience

• Minimum of 2 years’ experience in customer handling roles.

Skills

• Good Communication Skills – verbal, written and comprehension
• Patience in listening to customers
• Computer skills
• Eye for detail