About The Role

Your Role

EF Manchester International Language Campus is looking for an organized and customer-focused individual to join our team as a Student Services Coordinator .

In this role, you’ll be the first point of contact for students and staff, ensuring a welcoming, engaging, and well-run campus experience. You’ll help create a supportive and vibrant environment for international students, all while developing valuable skills in communication and operations.

Position Details

Full-time – 5 days per week
Permanent contract
September/October 2026 start date
Accommodation provided with duties (optional)

If you’re proactive, personable, and eager to gain experience within international business, we encourage you to apply.

Careers at EF | Open the world with us

At EF Education First, we believe the world is better when people strive to understand one another. With 600+ schools and offices in 50 countries, we offer immersive programs in language, travel, cultural exchange, and academics, turning dreams into global opportunities. Join us in our shared mission of opening the world through education.

Working at EF

Career Progression at EF Language

Responsibilities

Provides outstanding customer service from reception, serving as the first point of contact for student and staff enquiries, supporting their welfare and experience
Facilitates student intakes, including preparing welcome packages, producing identification badges, welcoming new students on arrival and assisting with weekly registration
Handles direct sales enquiries, conducts campus tours for walk-in visitors and prospective students, and maintains excellent relationships with sales colleagues, giving prompt, consistent service
Responds to student correspondence, emails, telephone queries and administrative requests, confirming booking changes and ensuring deadlines are met
Monitors student attendance, recording daily registers and following up with non-attending students
Assists students with travel and visa insurance issues and claims
Conducts student satisfaction follow-ups and works towards whole-school KPI targets
Maintains the reception area in a clean, tidy and professional condition
Deals with general daily student enquiries
Undertakes other duties as requested by the Head of Student Services

Requirements

Highly motivated, energetic, positive
Excellent customer service skills
Excellent communication & people skills
Confident with IT
Enjoys working in a busy & varied service environment
Highly organised with attention to detail
Ability to handle difficult situations with ease & remain calm & positive under pressure
Flexible attitude to work and creative problem solver
All offers are subject to a clear enhanced DBS check and two references
Legally able to work in the UK at commencement of employment

Why you will love working with EF

Continuous professional development
Work in a truly international environment
Regular social events
Ambition is nurtured and fast-tracked career enhancement opportunities are provided
Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
Employee assistance program
Private health insurance
Life insurance
Access to EF Hello language learning

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EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.

EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique. #LI-PB1