About The Role

Black Box Network Services India Pvt Ltd. is looking for a talented and experienced ServiceNow Developer to join our dynamic IT team. The successful candidate will play a crucial role in implementing, configuring, and supporting ServiceNow modules across our enterprise. With a minimum of 3 years of relevant experience, you will bring expertise in ServiceNow configuration, 3rd party integrations, and a solid understanding of ITSM and ITIL principles. Your strong technical skills and excellent communication abilities will be key to driving our ServiceNow initiatives forward.

Implement and configure ServiceNow modules, including ITSM, CSM, FSM, and ITBM, to meet business requirements.
Integrate ServiceNow with other applications and systems using JavaScript, SOAP, REST, and SSO-SAML.
Develop and customize ServiceNow using UI Pages, UI Macro, CSS, HTML, and Jelly.
Utilize ServiceNow APIs and client/server-side JavaScript for efficient development and integration.
Create and maintain business rules, script includes, UI actions, and flow designer elements.
Manage scheduled jobs and client scripts to automate processes and enhance system efficiency.
Drive continuous improvement of our ServiceNow implementation methodology and service offerings.
Collaborate with cross-functional teams to extend ServiceNow to different departments and geographies.
Provide support and troubleshooting for ServiceNow-related issues and queries.
Bachelor's degree in Computer Science, Information Technology, or a related field.
5-8 years of total work experience, with 3-8 years of relevant ServiceNow experience.
Strong knowledge of ServiceNow modules, especially ITSM/CSM/FSM/ITBM.
Proficiency in ServiceNow configuration, 3rd party integrations, and API usage.
Experience with JavaScript, AJAX, SOAP, REST, and SSO-SAML integration.
Familiarity with UI development using CSS, HTML, Jelly, and UI Macro.
Excellent verbal and written communication skills in English.
Experience with relational databases (MySQL, Oracle) is preferred.
Understanding of ITIL and ITSM principles is essential.
Ability to work collaboratively in a team environment.