About The Role

Sr. Network Administrator N

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Job Description

Senior Analyst,

Enterprise Network and Firewall

Services

Network operations | Firewall security | Incident response | Continuous improvement

POSITION SUMMARY

The Senior Analyst, Enterprise Network and Firewall Services is a senior technical individual contributor
responsible for operating, securing, supporting and continuously improving the organization's enterprise
network and firewall environment.
This role provides hands-on expertise across network connectivity, firewalls, Secure Access Service Edge
(SASE), segmentation, remote access, routing, switching, wireless, cloud networking and network monitoring.
The Senior Analyst supports day-to-day operations, resolves complex incidents, implements approved
changes, remediates security risks and contributes to network modernization and cybersecurity initiatives.
The successful candidate will have strong enterprise networking and network-security experience, sound
operational judgment and the ability to work effectively with cybersecurity, infrastructure, cloud, field
technology, application and business teams. This role also provides technical guidance and mentorship to
other analysts but does not have formal people-management responsibilities.

Key Responsibilities

Network and Firewall Operations

Support the day-to-day operation, maintenance, availability, performance and security of the enterprise network.
Administer and support technologies including:
Check Point firewalls and associated security services
Cato Networks Secure Access Service Edge
Zero Networks microsegmentation
Enterprise routing and switching
Wireless networking and network access control
Internet, WAN, data-centre, cloud, branch and remote-user connectivity
Secure remote access and zero-trust network access
Network monitoring, logging, observability and performance-management platforms
Monitor network health, availability, capacity, performance and security events.
Investigate and resolve network connectivity, latency, routing, firewall, wireless, remote-access and

application-communication issues.

Maintain firewall policies, network objects, access rules, security zones, routing configurations, VPNs and related controls.
Review and process firewall and network-access requests in accordance with security standards, least-privilege principles

and change-management requirements.

Support network segmentation and microsegmentation controls across on-premises, cloud, branch and operational

technology environments.

Maintain accurate device configurations, network records, diagrams, inventories and operational documentation.
Participate in scheduled maintenance, after-hours changes, incident response and on-call support as required.

SENIOR ANALYST ENTERPRISE NETWORK AND FIREWALL SERVICES

Job Description Page 2

Incident, Problem and Escalation Management

Serve as an escalation point for complex network and firewall incidents.
Lead or support technical troubleshooting during service interruptions, cybersecurity events and high-priority business

escalations.

Coordinate with internal teams, vendors, carriers and service providers to restore services and resolve technical issues.
Perform root-cause analysis and document findings, contributing factors, corrective actions and preventive

recommendations.

Identify recurring incidents and recommend technical, procedural, monitoring or automation-based improvements.
Escalate significant operational, security, capacity, lifecycle or resiliency risks to appropriate technical and management

stakeholders.

Communicate incident status, technical findings, business impacts and recovery progress clearly to technical and

non-technical audiences.

Ensure operational follow-up actions are documented, assigned, tracked and completed.

Network Security and Risk Management

Implement and maintain network-security controls that protect enterprise users, systems, applications, cloud environments

and business locations.

Apply zero-trust, least-privilege, defence-in-depth and segmentation principles to network and firewall operations.
Partner with cybersecurity teams to investigate threats, review security events and remediate vulnerabilities or

configuration risks.

Review firewall policies and network-access rules to identify obsolete, overly permissive, duplicate or unsupported

configurations.

Support periodic firewall recertification, security-control validation, access reviews and configuration assessments.
Respond to vulnerability findings, audit observations, penetration-test results and security recommendations affecting the

network environment.

Ensure network changes follow established security standards, technical requirements and approval processes.
Support logging and monitoring requirements for firewalls, remote access, network infrastructure and security services.
Maintain awareness of current cybersecurity threats, vendor advisories, vulnerabilities and network-security practices.

Change and Configuration Management

Plan, document, test, implement and validate network and firewall changes.
Develop implementation plans that include prerequisites, dependencies, testing, communication, risk assessment and

rollback procedures.

Participate in change reviews and clearly communicate technical risks and potential business impacts.
Ensure configuration changes are completed according to approved designs, security standards and operational

procedures.

Validate services following changes and coordinate remediation or rollback when expected outcomes are not achieved.
Maintain configuration backups, standard templates, baseline configurations and version-controlled documentation.
Identify opportunities to standardize configurations and reduce unnecessary variation across the environment.
Support lifecycle activities, including upgrades, patches, migrations, hardware replacement and retirement of unsupported

technologies.

Engineering and Project Delivery

Participate in network, firewall, cloud, cybersecurity, infrastructure and business technology projects.
Translate approved architectures and high-level designs into detailed configurations, implementation plans and operational

procedures.

Configure and deploy network and security technologies in accordance with established standards.
Support new site deployments, cloud connectivity, application onboarding, network segmentation, data-centre initiatives

and disaster-recovery capabilities.

Conduct technical testing and validation for new technologies, integrations, configurations and service improvements.

SENIOR ANALYST ENTERPRISE NETWORK AND FIREWALL SERVICES

Job Description Page 3

Identify technical dependencies, implementation risks, operational requirements and support considerations during project

planning.

Work with architects and engineering leads to ensure deployed solutions are secure, reliable, scalable, supportable and

observable.

Participate in proof-of-concept and pilot activities involving network and network-security technologies.
Ensure completed projects transition effectively into operational support.

Automation and Continuous Improvement

Identify repetitive operational activities that can be standardized or automated.
Develop or support automation using APIs, scripting, infrastructure as code, configuration-management tools and policy

automation.

Help expand network infrastructure-as-code capabilities across cloud and on-premises environments.
Improve monitoring, alerting, configuration validation, compliance reporting and operational visibility.
Develop reusable configuration templates, technical procedures, troubleshooting guides and implementation standards.
Contribute to the reduction of technical debt and the simplification of network and security operations.
Use operational data and incident trends to recommend improvements to reliability, performance, security and

supportability.

Maintain current knowledge of emerging networking, cloud, automation and cybersecurity technologies.

Documentation and Knowledge Sharing

Create and maintain network diagrams, configuration records, support procedures, troubleshooting guides and recovery

documentation.

Ensure technical documentation accurately reflects the production environment.
Document significant technical decisions, operational risks, known issues and temporary workarounds.
Share knowledge and provide technical guidance to analysts, service-desk teams, field technology teams and other

support groups.

Mentor less-experienced analysts and assist with the development of their technical and troubleshooting capabilities.
Contribute to operational readiness reviews and ensure support teams are prepared before new services enter production.
Participate in technical discussions and help teams reach clear, evidence-based decisions.

Stakeholder and Vendor Engagement

Build productive relationships with cybersecurity, infrastructure, cloud, identity, application, field technology and business

teams.

Work with stakeholders to understand connectivity and security requirements and translate them into appropriate

technical solutions.

Communicate technical requirements, constraints, risks, timelines and recommendations clearly.
Coordinate troubleshooting and service-restoration activities across multiple internal and external teams.
Work with technology vendors, carriers and managed-service providers to resolve incidents and deliver service

improvements.

Participate in product evaluations, vendor technical reviews and solution-validation activities.
Hold vendors accountable for meeting established technical, security, performance and support requirements.

Required Qualifications

Bachelor's degree in information technology, computer science, engineering, cybersecurity or a related discipline, or an

equivalent combination of education and relevant professional experience.

At least five years of progressively responsible experience supporting enterprise networks, firewalls, network security or

related infrastructure.

Strong experience with enterprise firewall administration, network-access policies, routing, switching, VPNs and network

troubleshooting.

Experience supporting complex, geographically distributed enterprise environments.

SENIOR ANALYST ENTERPRISE NETWORK AND FIREWALL SERVICES

Job Description Page 4

Strong understanding of TCP/IP, routing protocols, network segmentation, DNS, DHCP, NAT, VPNs, wireless networking and

application connectivity.

Understanding of cybersecurity principles, including zero trust, least privilege, defence in depth, segmentation, secure

remote access and vulnerability management.

Experience implementing production changes through formal change-management processes.
Demonstrated ability to diagnose and resolve complex technical problems involving multiple systems and teams.
Experience supporting major incidents and communicating effectively during high-impact service interruptions.
Ability to interpret technical designs and translate them into detailed configurations and implementation plans.
Strong technical documentation, analytical, organizational, communication and problem-solving skills.
Ability to manage competing operational and project priorities with limited supervision.

Preferred Qualifications

Experience administering Check Point firewalls in large-scale or highly available environments.
Experience with Check Point Maestro, CloudGuard or centralized Check Point management.
Experience with Cato Networks or another enterprise SASE platform.
Experience with Zero Networks or another microsegmentation or zero-trust platform.
Experience with enterprise routing and switching platforms, particularly in data-centre, campus, branch or fabric-based

environments.

Experience with cloud networking in Microsoft Azure, Amazon Web Services or Google Cloud Platform.
Experience supporting network connectivity for hybrid-cloud, disaster-recovery or data-centre modernization initiatives.
Experience with enterprise wireless networking and network access-control platforms.
Familiarity with operational technology networking and secure third-party remote access.
Experience with network automation, APIs, scripting, infrastructure as code, configuration management or policy

automation.

Experience with network monitoring, logging, observability, vulnerability-management and security-event platforms.
Relevant certifications in enterprise networking, Check Point, cloud networking, cybersecurity, SASE or network

automation.

Core Competencies

Takes ownership of technical issues and follows them through to resolution.
Applies strong analytical thinking to complex network and security problems.
Balances security requirements with operational and business needs.
Works carefully within established change, security and risk-management processes.
Communicates technical information clearly to both technical and non-technical audiences.
Recognizes and escalates significant risks before they result in avoidable business impact.
Collaborates effectively across teams and organizational boundaries.
Provides constructive technical guidance and supports the development of others.
Maintains accurate documentation and consistently follows through on assigned actions.
Demonstrates curiosity, sound judgment, attention to detail and a commitment to continuous improvement.

Qualifications

Bachelors - Computer Engineering, Bachelors - Database Management, Bachelors - Information Systems, Bachelors - Information Technology, Bachelors - Network Engineering

Certifications

Certified Information Systems Security Professional (CISSP) - Workforce Academy OnlineWorkforce Academy Online, Comptia Server+ - ComptiaComptia, Storage Administrator (EMCSA) - WiproWipro

Required Skills

Agile Methodology, Apple Mac OS, Cisco Identity Services Engine (ISE), Client Relations, Cloud Assessment, Cloud Strategies, Collaboration Tools, Design Thinking, Executive Presence, IBM AIX, IBM Rational ClearCase, Inclusion, Microsoft Azure Advanced Threat Protection, Oracle WebLogic, Personal Effectiveness, Storytelling

Language

English

Language Proficiency -
Proficient - C2
Additional Job Location -

Job Type

Regular

Master Skill List -

Infrastructure Services N

Remote Type -

Hybrid

Work Shift -

Flex Time (India)

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
Make an impact – Help global enterprises solve business challenges that matter
Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.