About The Role

Provide day-to-day support for SAP and other business applications and ensure smooth system operations across all solar plants.
Coordinate with SAP and application support partners for incident resolution, enhancement requests, and service delivery as per agreed SLAs.
Act as the primary point of contact between business users, support partners, and IT teams for SAP and application-related issues.
Support SAP modules and business applications used in manufacturing, warehouse, quality, maintenance, and finance functions.
Maintain application availability, track recurring issues, and drive permanent resolutions.
Support business users during system upgrades, testing activities, and new feature deployments.
Coordinate integration activities between SAP and systems such as MES, WMS, Quality Systems, Traceability Solutions, and other plant applications.
Assist in the implementation and support of digital initiatives, including MES, traceability, dashboards, analytics, and Industry 4.0 projects.
Gather business requirements and work with implementation partners to deliver system improvements and new functionalities.
Manage user access, application documentation, SOPs, and knowledge-transfer activities.
Coordinate with vendors, OEMs, and internal stakeholders to ensure timely project execution and support.
Monitor support performance, track open issues, and provide regular status updates to management.
Ensure compliance with IT policies, cybersecurity guidelines, audit requirements, and organizational standards.
Support internal and external audits related to SAP, applications, and digital systems.

Qualifications

B.E./B.Tech in Computer Science, Information Technology, Electronics, Instrumentation, or related discipline.
MCA or MBA (Systems) preferred.
SAP certification will be an added advantage.

Experience

6–10 years of experience in SAP and business application support.
Hands-on experience in coordinating SAP support partners and managing application support operations.
Experience in manufacturing industries with exposure to SAP, MES, WMS, Quality Systems, or Traceability solutions.
Experience in SAP integration projects and digital transformation initiatives.
Knowledge of incident management, change management, testing (SIT/UAT), and vendor coordination.
Exposure to Industry 4.0, Analytics, IoT, or digital manufacturing solutions will be preferred.
Strong stakeholder management, communication, and problem-solving skills.