About The Role

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

We are seeking a Senior Business Analyst with strong Business Intelligence and Data Analytics capabilities to partner with business stakeholders, technology teams, leadership, and vendors. This role blends business analysis, data analytics, process improvement, and technology delivery — analyzing business problems and data, identifying trends and root causes, and translating insights into effective business and technology solutions.

Job title

Senior Business Analyst

Job Description

Key Responsibilities

Business Analysis & Solution Delivery

Gather, analyze, document, and manage business and functional requirements.
Translate requirements into BRDs, functional specifications, user stories, process flows, and acceptance criteria.
Analyze current- and future-state processes to identify gaps and improvement opportunities.
Partner with application, development, integration, testing, and support teams to deliver solutions.
Maintain a working understanding of enterprise applications, integrations, data flows, APIs, and system dependencies.
Support application enhancements, automation, optimization, UAT, deployment, and post-production activities.
Coordinate with vendors and implementation partners to deliver requirements and resolve issues.
Track project risks, dependencies, defects, and deliverables through to closure.
Prepare project dashboards, status reports, and management updates.

Data Analytics & Business Intelligence

Analyze large datasets from multiple sources to identify trends, patterns, anomalies, and business opportunities.
Perform data validation, reconciliation, and quality checks.
Develop Power BI dashboards, reports, KPIs, and management insights.
Use Advanced Excel and SQL for data extraction, analysis, and reporting.
Conduct root-cause analysis and translate findings into actionable recommendations.
Identify opportunities for automation, optimization, cost reduction, and improved business performance.

Stakeholder & Vendor Management

Serve as the bridge between business and technology teams.
Communicate analytical findings and recommendations clearly to stakeholders and leadership.
Lead requirement workshops, presentations, solution reviews, and UAT discussions.
Coordinate with vendors and cross-functional teams to ensure timely delivery.

Required Skills & Experience

4+ years of experience as a Business Analyst / Senior Business Analyst in an enterprise IT environment.
Strong experience in requirements gathering, business process analysis, and stakeholder management.
Strong documentation skills, including BRDs, user stories, process flows, and functional specifications.
Strong analytical and quantitative skills, with experience working with complex datasets.
Advanced MS Excel skills, including Pivot Tables, XLOOKUP/VLOOKUP, Power Query, and dashboards.
Hands-on experience with Power BI or similar BI/visualization tools.
Working knowledge of SQL for data extraction, validation, and analysis.
Solid understanding of SDLC and Agile methodologies.
Strong communication, presentation, problem-solving, and critical-thinking skills.
Proficiency in Microsoft PowerPoint.

Good-to-Have Skills

Exposure to AI-enabled analytics and Generative AI, with the ability to identify opportunities to leverage AI for improved analytics, automation, decision-making, and business outcomes.
Exposure to AI-powered BI tools, copilots, or intelligent automation platforms.
Experience with Enterprise Applications, SaaS platforms, or enterprise technology environments.
Experience with application integrations and data interfaces.
Experience in automation and process optimization.

Key Competencies

Business & Process Analysis • Data Analytics & Business Intelligence • Data-Driven Decision Making • Problem Solving & Critical Thinking • Stakeholder & Vendor Management • Requirements Management • Process Improvement • Strong Communication & Presentation • Attention to Detail • Ownership and Execution