About The Role

Possess working knowledge of infrastructure devices including:
Routers
Switches
Wireless Access Points
Network Racks and Structured Cabling
Basic LAN and WAN concepts
Understand installation and validation processes for network equipment.
Perform initial troubleshooting for infrastructure-related issues.
Validate deliverables such as installation photos, cabling confirmation, and device connectivity.
Ensure field execution aligns with technical scope and device configurations.

Interact effectively with multiple stakeholders globally across APAC, EMEA, and AMER regions.
Coordinate with:
Field technicians
Vendors and supplier partners
Project Managers
Resource Coordinators
Customer site contacts
Manage bridge calls during execution windows.
Maintain clear and professional communication across different time zones.

Prepare and share structured reports with stakeholders.
Maintain and update project trackers and documentation.
Share daily execution updates, risk reports, and closure summaries.
Ensure documentation accuracy including runbooks, coordination plans, and execution reports.
Support utilization, status, and operational reporting requirements.

Bachelor’s degree or equivalent experience.
Minimum 2 to 4 years of experience in technical coordination, infrastructure support, or international call center environments.
Strong understanding of infrastructure devices and network fundamentals.
Knowledge of router, switch, and access point installation processes.
Excellent verbal and written communication skills.
Strong interpersonal skills with ability to interact confidently with global stakeholders.
Ability to manage multiple projects simultaneously.
Strong analytical and problem-solving capabilities.
High attention to detail and ownership mindset.
Ability to work independently and in a team environment.
Willingness to work in a 24/7 work environment supporting US business hours.

Certifications such as ITIL, CCNA, A+, or similar infrastructure-related certifications are desirable.