About The Role

Provide exceptional customer support to UK Energy business customers through chat channels. The role requires strong written communication skills, customer focus, and the ability to manage multiple customer conversations while meeting productivity, quality, and compliance targets.

Handle customer chats in line with established processes and quality standards.
Deliver accurate and timely resolutions to customer queries.
Meet productivity, quality, attendance, and schedule adherence targets.
Manage multiple chat interactions simultaneously while maintaining service quality.
Utilize available systems and knowledge resources effectively.
Collaborate with SMEs, Team Leaders, and Managers to resolve customer issues.
Adhere to all company policies, compliance, and information security requirements.
Contribute to process improvement initiatives and knowledge sharing.
Minimum 6 months of service with the organization (or as per IJP eligibility criteria).
Consistent performance and attendance record.
Strong written English communication skills.
Basic computer proficiency and ability to navigate multiple applications.
Demonstrated customer service orientation and problem-solving ability.
Ability to work in a fast-paced, target-driven environment.
No active disciplinary actions or performance improvement plans.