About The Role

Lead and mentor the People & Culture team
Create programmes to foster a positive work environment for all employees, including the annual team member satisfaction survey
Coach and develop managers on People & Culture disciplines to strengthen leadership capability across the hotel
Welcome and conduct new team member orientation
Oversee maintenance of accurate and up-to-date personnel files and records for all employees
Ensure hotel or company hiring standards and applicable laws and regulations are followed

Own and manage the People & Culture department budget, controlling expenses and identifying efficiencies
Monitor staffing to manage costs

Develop creative ways to inspire and motivate team members to provide guests with a unique experience
Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction
Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.

Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community
Ensure compliance with relevant employment laws, policies and procedures
Conduct annual People & Culture compliance/standards self-audit
Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes. Escalate serious issues
Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues
Support succession planning and talent development for key roles across the hotel
Other ad-hoc duties as required

Full leadership of the People & Culture team's day-to-day operations
A positive, engaged workplace culture reflected in team member satisfaction scores
Full compliance with employment law, hotel policy, and People & Culture standards
Timely, well-documented resolution of employee relations matters
Accurate, well-maintained personnel records and HR reporting
Development of a robust talent pipeline through succession planning and coaching

To thrive in this role and bring poise and precision to the guest journey, you'll need:
Bachelor's degree in Human Resources, Business Administration, or a related field
Minimum 6–8 years' experience in Human Resources, including at least 2 years in a leadership or managerial capacity, ideally within luxury hospitality
Knowledge of employment law and HR compliance practices
Proven ability to lead employee engagement and culture-building initiatives
Proven experience leading and developing a team, with the ability to deputise for senior leadership
Excellent interpersonal, coaching, and conflict-resolution skills
Fluent English required; other languages an advantage