About The Role

NICO National Indemnity Company Want to work for a company with unparalleled financial strength and stability that offers “large company” benefits with an exciting, friendly, and “small company” atmosphere? Our companies, as members of the Berkshire Hathaway group of Insurance Companies, provides opportunities for professionals interested in just that.

A Brief Overview

Performs daily activities related to company direct bill operations and resolves routine and complex customer and system issues. Works with agents and related Company departments including Underwriting, Client Services, Finance and Cancellations and Filings to resolve specific customer or process related issues. Analyzes customer issues and unusual transactions to resolve problems relating to department processes and payment plan designs and recommends to management system and process changes to improve performance. Tests billing and related system changes and analyzes output for deviations and recommends adoption or modification to system configurations.

This position will be with National Indemnity Company in Omaha NE, and be hybrid after 6 months. This position is not eligible for employment visa sponsorship.

What will you do?

Troubleshoot system problems on a daily basis, acting as the first level problem resolution for other Company departments and agents.
Analyze recurring customer issues and unusual transactions to resolve problems relating to department processes, system performance, and payment plan design.
Recommend and implement approved process, system, and business decision changes to improve direct bill operations.
Communicate decisions and system enhancements to agents and impacted Company departments.

What are we looking for?

Bachelor degree in business or related field or equivalent
Ability to do basic math
1-2 years related work experience

Who would excel in this role?

Someone who can work independently and organize time and resources to handle multiple priorities.
Someone who can work with detail and accuracy
Someone who has excellent written and oral communication skills and can provide excellent customer service.

We want you to be involved! We offer Employee Resource Groups for volunteering, connecting with others, social gatherings, and professional development. We also regularly seek employees input through companywide surveys.

We care about your health and wellbeing! Our Wellness program is integrated into the Company culture with an online wellness portal that offers a year-round, one-stop-shop to manage and track all areas of health, our Omaha office boasts a complimentary state-of-the-art onsite fitness center, and a robust wellness program.

Benefits, Perks and more! We offer retirement and savings plan with immediate enrollment with 100% employer match up to 5%, Medical, Dental and Vision for regular, full-time employees and eligible dependents, a dedicated Learning & Development program for employees to grow personally and professionally, 100% upfront Educational Reimbursement program, subsidized downtown parking, competitive time off policies including parental leave, an Employee Assistance program and much more!