About The Role

The Billing Specialist is responsible for accurately processing and managing billing transactions in Shipwell while ensuring compliance with company policies and procedures. This role plays a key part in maintaining efficient billing practices through Shipwell, resolving customer inquiries, and supporting internal teams with billing-related tasks. The ideal candidate is detail-oriented, organized, and able to work in a fast-paced, collaborative environment.

Detailed Description

Review and process accurate and timely customer invoices in Shipwell
Verify billing details for completeness and accuracy with 3rd-party vendors before submission
Maintain and update customer billing accounts to ensure accuracy and compliance
Communicate with Vendors when billing corrections are needed
Ensure supporting documentation aligns with company policies and invoicing guidelines
Collaborate with internal teams to gather necessary billing information and resolve discrepancies
Provide exceptional customer service by addressing billing inquiries and resolving issues in a timely manner
Support continuous process improvement initiatives related to billing operations
Perform other related duties as assigned

Job Requirements

Excellent verbal and written communication skills, including emails, memorandums, as well as presentations in both one-on-one and group settings
Strong organizational skills with time management and multi-tasking abilities
Ability to solve problems and create departmental efficiencies
Broad base of knowledge and skills related to maintaining accounting records, specifically for accounts receivable
Ability to delegate duties, tasks, and reports
Proficient in detailed data entry
A self-starter with the ability to work independently and with a team
Ability to be resourceful and proactive in dealing with challenges
Ability to work under pressure
Persistence in finishing projects in spite of hindrances
Ability to adjust and adapt to changing schedules, individuals, and tasks
Proficient in the use of computers and applications such as Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)

Minimum Qualifications

High School Diploma or GED
3+ years of experience in an administrative role

Preferred Qualifications

Associate’s degree
Previous experience in billing
3+ years of billing experience
Familiarity with Shipwell software

Additional Details

The Billing Specialist must be able to work in a time-sensitive, high-visibility role while maintaining a calm, professional demeanor when adversity arises. Work is primarily in a climate-controlled office environment with minimal safety/health hazard potential. The employee is regularly required to be in the office and sit, stand, or walk, with occasional lifting (overhead, waist level) from the floor, bending, and frequent near vision use for reading and use of a computer, telephone, and other office equipment.

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