About The Role

Billing Operations Specialist

We are seeking a highly motivated and detail-oriented Billing Operations Specialist to join our team. Reporting to the Commercial Billing and RA Manager, the successful candidate will play a crucial role in ensuring accurate billing processes, handling data analysis, resolving billing issues, and supporting the overall operational efficiency of the billing cycle. As part of the operations team, you will work closely with other departments, including customer service, sales & finance to provide timely and precise billing information while adhering to industry standards and regulations.

Key Responsibilities

Billing Cycle Management:
Support the end-to-end billing process for Yuno’s commercial customers, ensuring accuracy, timeliness, and completeness.
Review and verify usage data, tariff structures, and customer accounts to generate accurate invoices and deliver internal audit and quality control activities.
Coordinate with the IT department, Software providers and other teams to resolve system issues and ensure smooth integration of billing data.
Data Analysis and Reporting:
Analyze customer usage patterns, billing discrepancies, and performance metrics to identify trends and anomalies.
Prepare regular and ad hoc reports to monitor billing accuracy, revenue recognition, and performance against KPIs.
Conduct regular audits of billing records, invoices, and customer accounts to identify discrepancies or anomalies.
Assist in the preparation of financial reports for internal stakeholders and external auditors.
Discrepancy Resolution:
Investigate and resolve billing discrepancies, discrepancies between customer data, usage, and rates.
Respond to customer inquiries and complaints regarding billing issues, ensuring prompt and clear communication.
Work with cross-functional teams, including customer service and finance, to resolve complex billing disputes.
Process Improvement:
Analyse processes, systems, and data to identify areas of improvement and implement corrective actions.
Recommend and assist in the implementation of system or procedural changes to optimize billing operations.
Participate in continuous improvement initiatives and collaborate with IT teams to enhance billing systems.

Required Skills and Qualifications

Bachelor’s degree in a numerate field. Other relevant certifications are a plus.
At least 2-3 years of experience in a billing operations or analyst role, preferably within the energy or utility industry.
Familiarity with energy pricing models, tariff structures, and energy billing platforms.
Excellent analytical, problem-solving, and troubleshooting skills.
High attention to detail with the ability to work efficiently under tight deadlines.
Proficient in MS Office (Excel, Word, PowerPoint), with advanced Excel skills (pivot tables, VLOOKUP, etc.).
Proficiency in data analysis tools (e.g. SQL) to manipulate and analyse complex data sets.
Strong communication skills and the ability to collaborate with cross-functional teams.
Ability to adapt to a fast-paced environment and manage multiple tasks effectively.
Ability to adapt to changing industry trends and regulatory requirements.

Benefits

Competitive salary and bonus structure
Private Pension Contribution Scheme with Zurich Life
Discounted Health Insurance - Group Scheme with Laya Healthcare
Employee Assistance Program provided by TELUS Health
Free Online GP Services via Webdoctor.ie
Excellent career progression opportunities in a growing company with strong market presence
Fast-paced, friendly team environment
Continuous training and development
Annual leave that increases with service
Exclusive PrepayPower Staff Tariff
Modern offices with excellent facilities in Sandyford
Active CSR, Wellness, and Social initiatives plus great social events
Refer-a-Friend Scheme
TaxSaver Travel Tickets & Bike-to-Work Scheme

About PrepayPower

PrepayPower is the leading provider of Pay-As-You-Go electricity and gas in Ireland. Since 2011, we have been disrupting the energy market by empowering customers with total control and transparency over their electricity costs through our app.

PrepayPower’s mission is to give people total control and complete transparency over their energy costs. Rather than the traditional market model of short-term discounts with significant contract terms, we help customers achieve long-term savings on their electricity, gas, oil and broadband by putting them in control.

Customer satisfaction is at the heart of everything we do. Our commitment to providing exceptional service has earned us the title of Ireland’s highest-rated energy supplier on Trustpilot . In 2025, together with Yuno Energy , we proudly reached over 350,000 customer connections.

Why work at PrepayPower

Ranked as a top employer for seven consecutive years by Great Places to Work Ireland , we offer ambitious individuals a fast-paced and challenging work environment with enormous opportunities for growth.

PrepayPower is an Equal Opportunity Employer. We are committed to treating all our employees, customers, and stakeholders with dignity and respect. Therefore, we value diverse talent and strive to create an inclusive workplace that delivers exceptional, innovative services for our customers. We encourage applications from people with diverse backgrounds and experiences.

PrepayPower is part of the Yuno Group alongside a suite of brands, including Yuno Energy and firmus Energy. With almost 600 employees and growing, we are the market leader for Pay-as-You-Go Electricity, Gas, and Broadband in Ireland.

Join us and become part of a dynamic, ambitious team that’s putting control in the hands of our customers.