About The Role

Whether you’re a recent grad or a seasoned professional, you can experience meaningful career growth at Rosendin. Enjoy a true sense of ownership as you work with a proven industry leader on some of the most exciting and high-profile projects in the nation. We offer a wide range of job opportunities, competitive compensation, full benefits, an Employee Stock Ownership Plan and more.

Why Rosendin?

Committed. Innovative. Engaged.

If you’re looking to take your career to the next level and work with some of the best and brightest in the industry, we want to hear from you. Since our founding over 100+ years ago, Rosendin has been driven to positively impact the communities where we live and work. We are an organization built on integrity and we have a culture that empowers people, embraces diversity, and inspires everyone to do their best. As one of the largest EMPLOYEE-OWNED electrical contractors in the United States, you will have the unique benefit of being a shareholder at a company that is experiencing tremendous growth and success. When our people succeed and fuel our success, we reward them. We'd love to have you as a shareholder!

YOUR NEXT OPPORTUNITY

The Sr. IT Customer Success Specialist - Enterprise Application is responsible for serving as the primary liaison between the IT Enterprise Applications team and business users, ensuring enterprise systems deliver a seamless, reliable, and positive experience for all stakeholders across the organization.

WHAT YOU'LL DO

Serve as the primary point of contact for business users on enterprise application issues, requests, and enhancements
Triage, prioritize, and manage support tickets related to enterprise applications, ensuring timely resolution
Partner with IT technical teams to translate business needs into functional requirements
Monitor system performance and user adoption, proactively identifying areas for improvement
Conduct regular check-ins and satisfaction reviews with key business stakeholders
Develop and maintain user training materials, FAQs, and knowledge base documentation
Facilitate user acceptance testing (UAT) for system updates, patches, and new feature rollouts
Coordinate with vendors and internal teams to resolve escalated technical issues
Track and report on customer satisfaction metrics, ticket trends, and system health
Identify recurring pain points and recommend process or system improvements
Assist in onboarding new users and departments onto enterprise platforms
The duties and responsibilities are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing and other duties will be assigned based on the position's role within the business unit

WHAT YOU'LL NEED TO BE SUCCESSFUL

Work experience in IT customer success, support, or enterprise application administration
Strong familiarity with enterprise applications such as Workday, Oracle, Salesforce, or ServiceNow
Good understanding of ERP (Enterprise Resource Planning) and HRIS (Human Resources Information System) platforms
Experience managing support ticket queues and customer-facing communications
Strong ability to work within a team setting and cross-functionally with technical and non-technical staff
Excellent problem-solving and troubleshooting abilities
Good coordinating and organizational abilities
Proficient in using a computer and Microsoft Office (Outlook, Word, Excel, etc.)
Ability to prioritize and manage multiple tasks, changing priorities as necessary
Ability to work under time pressure and adapt to changing requirements with a positive attitude
Effective oral and written communication skills as required for the position
Ability to be self-motivated, proactive and an effective team player
Ability to interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others

COMPETENCIES

Customer focus
Computer literacy
Teamwork
Comfortable with fast paced environment

WHAT YOU BRING TO US

Minimum of 5+ years experience in IT customer success, enterprise application support, or a related role
Bachelor's Degree in Information Technology, Computer/Information Science, or related discipline
Can be a combination of education, training, certifications and relevant experience

WORKING CONDITIONS

General work environment – sitting for long periods, standing, walking, typing, carrying, pushing, bending. Work is conducted primarily indoors with varying environmental conditions such as fluorescent lighting and air conditioning
Noise level is usually low to medium; it can be loud on the jobsite.
We fully comply with the ADA and applicable state law, including considering reasonable accommodation measures that may enable qualified disabled applicants and employees to perform essential functions.
Occasional lifting of up to 30 lbs.

YOU Matter – Our Benefits

ESOP – Employee Stock Ownership
401 K
Annual bonus program based upon performance, profitability, and achievement
17 PTO days per year plus 10 paid holidays
3 days of paid sick leave each year
3 days of paid Bereavement leave each year
3 days of paid Jury Duty
Medical, Dental, Vision Insurance
Bonding Leave
Term Life, AD&D Insurance, and Voluntary Life Insurance
Disability Income Protection Insurance
Pre-tax Flexible Spending Plans (Health and Dependent Care)
Charitable Giving Match with our Rosendin Foundation

Pay Range

$111,700.00-$146,600.00 Annual

The pay range for this role is what we expect to pay for candidates that meet the specified qualifications and requirements listed on this job description. Candidate’s pay can vary based on location, job-related experience, skills, and education.

Our success is rooted in our people. We all come together around long-term vision and a sense of shared ownership. As a group, we do whatever it takes to ensure the success of our business…and your career.

Rosendin is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, pregnancy, age (over 40), or any other categories protected by applicable federal, state, or local law.