About The Role

The Customer Service Assistant plays a pivotal role in maintaining our high standard of client satisfaction. In this position, you will serve as a primary point of contact for client inquiries, supporting daily service operations and ensuring efficient, accurate, and professional communication across all client interactions.

Responsibilities

Handle inbound client communications via phone, email, and internal platforms with accuracy and professional poise.
Assist clients with inquiry resolution, service details, account updates, and general information processing.
Collaborate closely with internal management to streamline continuous workflow and improve response timelines.
Document client interaction records and maintain updated databases within internal administrative software.
Identify recurring client needs and offer timely, practical solutions aligned with company standards.

Strong verbal and written communication abilities with a focus on professional etiquette.
Active listening skills paired with structured problem-solving and analytical reasoning.
High attention to detail and sound organization skills for task prioritization.
Proficiency in basic office productivity software, database navigation, and computer operations.
Professional disposition with a customer-first mindset and high adaptability.

Benefits & Employment Details

Job Type: Full-time
Location: Baton Rouge, LA (On-site)
Compensation: $38,000 – $42,000 per year
Professional Growth: Structured career advancement opportunities, ongoing skill development, and clear merit-based progression paths.
Work Environment: Professional, supportive, and collaborative team atmosphere focused on long-term career stability.