About The Role

Essential Functions and Responsibilities

Confirm event details with client organizations (date, time, location, setup instructions).
Process paperwork including sponsorship applications, invoices, insurance forms, and payment records.
Keep event records and updates accurate and up-to-date in our CRM (Salesforce).
Coordinate with the Business Development and Wellness Event Coordinators
Track and communicate any changes in event status or logistics quickly and clearly.
Handle payment processing and follow up on necessary approvals, contracts, or signatures.
Follow up with inbound event leads and assist with identifying new event opportunities.
Maintain ongoing communication with event contacts to support long-term partnerships.
Ensure a smooth experience for all parties involved by staying organized and proactive.
Offer quality services to consumers over the phone and schedule wellness events.
Exceed our customers’ expectation s by listening and providing wellness solutions.
Be a part of enhancing overall team performance while maintaining and exceeding individual expectations.
Uphold and demonstrate our company core values, tenets, and commitments.

Minimum Qualifications

High computer literacy, including but not limited to Outlook, Excel, and Salesforce
Strong phone presence/engaging personality
Strong verbal/written communication and people skills
Highly detailed and quick at completing tasks.
Ability to multi-task, prioritize and manage time effectively.
Persistent with a positive attitude

Preferred Qualifications

Familiarity with outbound call efforts or lead follow-up.
Skillful with multi-tasking, computer navigation, and typing.
Experience with Customer Service/Customer Success/Call Center
Driven to succeed and pursue excellence in a team environment.

Job Competencies

Strong problem identification and objections resolution skills
Able to build and maintain lasting relationships with customers.
Exceptional verbal communication and presentation skills
Excellent listening skills
Strong written communication skills
Self-motivated, with high energy and an engaging level of enthusiasm

Benefits

Compensation Perks:
Bi -Weekly pay cycle.
401(k) Retirement Savings Program with employer discretionary matching.
Health & Wellness Perks:
Medical, dental, and vision insurance.
Life and disability insurance options.
Work-Life Balance:
Paid time off (holidays, vacation, sick days).

Disclaimer

All team members agree to consistently support compliance and TVG-Medulla, LLC policies and Standards of Excellence with regard to maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, adhering to applicable federal, state, and local laws and regulations, accreditation, and licenser requirements (if applicable), and Medulla procedures and protocols. Must perform other related duties and assist with project completion as needed. Team member may be required to provide necessary information to complete a DMV (or equivalent agency) background check.

All your information will be kept confidential according to EEO guidelines.