About The Role

Work Hours: This is an on-call position. Hours will be on an as-needed basis. Flexibility between the hours 7:00am - 7:00pm Monday-Sunday. Hours will vary depending on when events are booked. Strong hires may have the opportunity to grow into a more regular role.

Reports to: Tenant Experience Director

Your Focus: Event support and execution, space readiness, and maintaining hospitality standards

Outcomes You'll Deliver

Event & Venue Support: Provide day-of operational support for events and meetings held across a variety of Class A office building venues, including large lobby event spaces, conference rooms, and outdoor patio areas.
Event Setup & Guest Experience: Support pre-event setup and post-event tear down, including space configurations, furniture placement, décor setup, and operational walkthroughs to ensure all venues consistently meet hospitality and presentation standards. Welcome guests upon arrival, assist with check-in, and help create a seamless onsite experience throughout events and reservations.
Day-of Event Coordination: Support seamless event execution through real-time coordination with AV/IT, catering, décor, music, janitorial, security, and additional operational partners throughout the event lifecycle.
Venue & Common Area Readiness: Complete AM and PM operational checklists and maintain elevated presentation standards across event spaces and common areas, including floral upkeep, lounge cleanliness, coffee and tea station setup, and general tenant-facing readiness throughout the day.
Facilities Coordination: Support oversight of fitness center operations on event days as needed while coordinating with porters and proactively identifying and reporting maintenance or service-related needs to ensure smooth daily operations across the property.

Requirements

2+ years of experience in venue operations, hospitality, events management, or premium guest-facing environments (e.g., hotels, conference centers, event venues, workplace hospitality).
Proven experience delivering five-star service in high-volume or high-touch environments.
Tech-savvy, with experience using booking, scheduling, and collaboration tools (Google Workspace, Slack, event platforms).
Adaptable and confident learning new systems for membership and program management.

Key Competencies

Agile Responsiveness: You thrive in a dynamic environment where priorities can shift quickly. You remain calm and helpful when the lobby gets busy or a meeting needs a last-minute change, channeling the swan to keep the guest experience feeling effortless and steady.
The Connector Mindset: You are a master of support. Whether you are providing wayfinding, explaining an amenity, or escalating a maintenance request, you act as the vital link that ensures guests are always supported and the building operates without friction.
Consistent Follow-Through: You are reliable in the small things. You understand that our service is built on the consistency of our rituals, from restocking a pantry to completing a walkthrough. You possess the discipline to ensure the final detail is just as perfect as the first.
Collaborative Awareness: You are a dedicated teammate who understands how your work supports the whole ecosystem. You stay communicative and observant, sharing insights with your leads to help the entire team hone the craft of hospitality and improve the daily flow of the building.