About The Role

As a Microsoft Office Apps Customer Engineer, you will work directly with customers to help them maximize employee productivity and collaboration through Microsoft 365 Apps for Enterprise, with a strong focus on Microsoft Teams and Office applications.

Together do what matters

Key Responsibilities

Provide expert technical guidance and support for Microsoft 365 Apps , including Word, Excel, PowerPoint, Outlook, and Teams.
Diagnose and resolve complex issues related to Office Apps, both remotely and on-site when required .
Support customers with deployment, configuration, administration, and troubleshooting of Microsoft 365 Apps for Enterprise.
Deliver technical workshops, training sessions, and webinars to educate customers on best practices, new features, and adoption strategies.
Collaborate with internal IT teams to ensure seamless integration of Office Apps within customer environments.
Guide customers in modernizing legacy solutions and adopting cloud-based approaches.
Stay up to date with Microsoft 365 updates and proactively recommend improvements and optimizations.

Microsoft 365 Apps for Enterprise expertise , including deployment, administration, troubleshooting, and best practices across Office applications and Teams.
Customer-facing technical consulting experience, with strong communication skills to engage technical, non-technical, and leadership stakeholders.
Workplace productivity and collaboration solutions, including integration with SharePoint, OneDrive, and Office Online Server.
Automation and extensibility capabilities, such as PowerShell, Office Scripts, and VBA/ Macros to optimize and streamline user workflows.
Problem-solving and analytical skills, with the ability to independently diagnose issues and deliver high-quality, customer-focused solutions.