Personal Assistant

Closing Date

16/09/2026

Group

Corporate Group

Management Level

Associate

Job Type

Permanent

Job Description

• Please note that this role will close at 00:01 on Wednesday 16 September, and therefore we advise getting your application in by no later than midnight on Tuesday 15 September.
• We reserve the right to close this vacancy early should we receive a high volume of applications.

About Ofcom

As the UK’s communications regulator, we’re delivering vital work that helps keep the UK connected and shapes the future of how we’ll stay connected with each other.

Our work covers everything from phones and broadband, through to TV, radio, the postal service, and wireless devices. We’re also taking on the challenge of making the online world a safer place. And we need people of all backgrounds, skill sets, and experiences to help us achieve our goal of making communications work for everyone.

About the team you’ll be part of

The IT team is responsible for providing a safe, secure and reliable technology environment for colleagues across Ofcom. Through the delivery and support of core technology services, infrastructure and systems, and in partnership with teams across the organisation, including Digital, Data & AI, the team enables Ofcom to deliver its strategic priorities and operate effectively.

The purpose and scope of the role

As PA to the IT Director, you will provide high-quality executive support, helping to ensure the smooth and effective running of the Director’s office. Acting as a trusted partner, you will manage competing priorities, coordinate key activities and build strong relationships with stakeholders across Ofcom and externally. This is a fast-paced and varied role requiring excellent organisational skills, sound judgement, discretion and a proactive approach.

Your Key Responsibilities

• Provide comprehensive PA support to the IT Director, including diary management, travel arrangements, expenses, timesheets and general administrative support.
• Act as an effective and professional interface between the IT Director, the IT leadership team and internal and external stakeholders.
• Extensively and proactively manage a complex and demanding diary, assessing priorities to ensure the best use of the IT Director’s time.
• Manage incoming correspondence, emails and telephone calls, responding on behalf of the IT Director where appropriate and ensuring timely follow-up of actions.
• Coordinate leadership meetings, governance forums, team meetings and other key activities, including agenda preparation, room bookings, logistics and action tracking.
• Support the preparation of briefing papers, reports, presentations and meeting packs within agreed timescales.
• Keep abreast of incoming and outgoing information, ensuring actions, decisions and requests are tracked and coordinated effectively.
• Exercise discretion and sound judgement when handling sensitive and confidential information, escalating issues appropriately where required.
• Build and maintain strong working relationships with stakeholders across Ofcom, including colleagues within IT, Digital, Data & AI, the Executive Office and external partners.
• Work collaboratively with the wider PA and administrative community to share best practice, provide resilience and support cross-functional activities.
• Lead coordination of team events, leadership off-sites, workshops and wider team engagement activities.
• Support effective administration across the IT function, including purchasing, invoice processing, maintaining records and filing systems, and coordinating team activities.
• Champion efficient ways of working and support the effective use of collaboration and productivity tools across the team.
• Undertake general secretarial and administrative duties, including drafting correspondence, preparing minutes and presentations, maintaining documentation and supporting ad hoc projects as directed by the IT Director.

The skills, knowledge and experience you’ll need for success.

• Enthusiastic and flexible with a co-operative, friendly and considerate approach
• Executing Plans: Extensive experience in coordinating internal and external meetings with the ability to manage last minute changes to agendas and meetings
• Owning Accountabilities: Self-starter and able to work with minimal supervision
• Able to maintain strict confidentiality and sensitivity
• Harmonising Work: A proactive and positive team player, taking ownership of team problems and contributes to overcome them, along with sound judgement and decision-making skills
• Channelling Influence: Comfortable and confident dealing with people at all levels - internal and external
• Assertive in chasing individuals for information, and comfortable with balancing conflicting priorities
• Experience of working for senior stakeholders and acting as first point of contact
• Experience of managing a busy inbox and able to prioritise and flag accordingly
• Proficient in MS Office suite and other software packages in use at Ofcom such as Workday, SharePoint and Co-Pilot

Inclusive hiring at Ofcom

At Ofcom, our mission is clear: to make communications work for everyone. To achieve that, our people must reflect the diversity of the UK, in background, identity and experience.

We believe innovation thrives when difference is valued and everyone feels empowered to contribute their ideas and perspectives. That’s why we welcome colleagues of all ethnicities and races, sexes, genders and gender identities, sexual orientations, ages, faiths and beliefs, and those with apparent and non‑apparent disabilities. We value socio‑economic diversity, life experience and neurodiversity too. Whether you’re a carer, a parent, a veteran, or re‑entering work after time away, your voice and perspective matter here.

Flexibility is at the heart of how we work because we want you to thrive in a way that suits you best. Most roles can therefore be adapted for part ‑ time hours, job shares, or other flexible arrangements. Learn more about our Rewards, Benefits and Wellbeing on our careers page.

Our recruitment process is intentionally designed to be open and accessible. If you need adjustments, information in a different format or an alternative way to apply, contact us at resourcing@ofcom.org.uk or 0330 912 1378.

As a proud Disability Confident Leader, we guarantee interviews for disabled applicants who meet the essential criteria for a role. You can read more about this commitment here .

Whoever you are, whatever your story, you belong at Ofcom.