About The Role

Technical Skills

Hands-on support experience in warehouse Operational Technology and onsite IT environments
Troubleshooting of PDA, RDT, RF devices, barcode scanners, label printers, warehouse workstations and IT peripherals
Good knowledge of Windows 11, Microsoft 365, Microsoft Teams and end-user computing support
Basic troubleshooting of LAN, Wi-Fi, network connectivity, switches, wireless controllers, firewalls and local servers
Understanding of Warehouse Management Systems, Active Directory and warehouse automation technologies
Experience with incident, problem and change management, including SLA and OLA awareness
Knowledge of IT asset lifecycle management, inventory control, CMDB updates and preventive maintenance
Basic understanding of OT cybersecurity, access control, secure configuration and vulnerability remediation
Ability to interpret network diagrams, technical schematics and standard configuration templates
Familiarity with Power Apps, Power Automate and Power BI for simple automation and operational reporting
Basic understanding of ITIL service management principles

Business and Behavioural Skills

Strong troubleshooting, analytical and problem-solving ability
Clear communication with warehouse users, technical teams, vendors and operational stakeholders
Strong ownership, accountability and sense of urgency
Ability to work independently and collaboratively in a live warehouse environment
Able to prioritise and manage multiple incidents and requests
Safety-first and customer-focused mindset
Willingness to learn new warehouse and automation technologies
Ability to provide user training and maintain accurate technical documentation
Willingness to travel between supported locations
Availability for on call and out of hours support during critical incidents

Mush Have

Diploma or degree in IT, Computer Engineering, Industrial Engineering or a related discipline
> 3 years of relevant warehouse, manufacturing, distribution, automation or onsite IT support experience
Hands-on troubleshooting of computers, printers, scanners, mobile or RF devices and network connectivity
Working knowledge of Windows 11 and Microsoft 365
Strong communication, ownership and problem-solving skills
Ability to work under pressure in an operational warehouse environment
Willingness to travel and provide on-call support

Good-to-Have

Experience with Warehouse Management Systems or warehouse automation
Exposure to conveyors, RFID tunnels or similar automation equipment
Basic server, Cisco, Aruba or FortiGate knowledge
ITIL certification or understanding of ITIL processes
Power Apps, Power Automate or Power BI experience
Project coordination experience
Knowledge of OT cybersecurity and vulnerability remediation
Experience with LEAN or continuous improvement methodologies

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .