Call Centre Agent (new accounts) - Mr Price Money

As a key member of our team, you will ensure that all customer inquiries, store card applications, correspondence, and employment verifications are handled efficiently and professionally.

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Ensure customer's queries, correspondence and

needs are actioned timeously to provide excellent customer service and avoid

backlogs and customer complaints.

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Telephonically confirm employment and personal

details to verify information provided on the store application forms

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Update customer's details on relevant Debtor's

systems to ensure an accurate and up-to-date customer details base

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Process all store card applications across all

divisions to increase customer and credit base (outbound agents only)

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Review and assess customer financial documents

to support account application decisions.

Communicate with customers to request missing

documentation and provide guidance on completing their account applications

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Grade 12

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• 1 year of call centre experience supporting new
• or existing customer accounts, including account setup, verification, updates,
• and issue resolution.
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• Knowledge and understanding of industry
• legislature - Consumers Protection Act; POPI (Protection of Personal

Information Act); National Credit Act; ICASA (Independent Communications

• Authority of South Africa).
• ·
• Strong analytical and evaluation skills, with
• the ability to assess customer information, identify patterns or issues, and
• make informed decisions to support service delivery and account management.
• ·
• Problem-Solving - quickly identifying issues and
• providing effective solutions
• ·
• Attention to detail - ensuring accuracy in
• customer information and account setup processes
• ·
• Communication skills - clear and effective
• verbal communication to assist customers with account setup and inquiries.
• ·
• A proactive, open-minded attitude with a strong
• willingness to learn and grow.