Customer Support Representative Mobile Call Centre Mr Price Money

As a Customer Service Representative, you’ll handle incoming calls, emails, WhatsApp, and webchat queries. You’ll assist customers with billing, SIM cards, and product-related issues—resolving queries quickly and professionally.

• Respond to customer queries across multiple platforms (calls, WhatsApp, webchat, email).
• Log and update customer information accurately.
• Investigate and resolve account and product issues.
• Deliver friendly, consistent, and high-quality service.
• Meet response and resolution time targets.
• Follow company policies and service standards.
• Collaborate respectfully with team members and other departments.
• Continuously learn and grow your knowledge of our products and services.
• Matric certificate
• 1 years’ experience as a Customer Service Representative in a Telco environment.
• Strong communication and problem-solving skills
• Familiarity with WhatsApp for Business and webchat platforms
• Basic understanding of retail and Telco account servicing