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Negotiator, CCO SCR - Secured Collections (SG) MY

CIMB Group Malaysia · Malaysia

External listingfull-timeabout 2 hours ago

About The Role

  • Contact customers to secure payment of arrears towards regularizing their accounts
  • Provide customers with clear and accurate payment instruction/ account information
  • Negotiate with financially distressed customers to establish optimal loan workout arrangements so as to minimize credit losses
  • Recommend and execute appropriate legal actions to recover account outstanding when necessary
  • Maintain and update all dunning records factually and timely into the collections system
  • Follow up customer queries and escalate to Team Manager if required

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