About The Role

Core Responsibilities: (Include but not limited to)

Handle internal and external level customer related issues and concerns
Point of escalation for Technical Support Specialist
Develop FAQs, Technical Documentation, How-to Videos, and other technical self-help tools
Record all customer interactions into a CRM (Customer Relationship Management) Database
Ensure the safeguarding and efficient use of the Honeywell furnished materials and equipment
Actively participate in departmental activities and initiatives
Support the development of internal documentation
Comprehend and understand technical documents, quick start guides, and special application documentation
Maintain acceptable call and case evaluation requirement
Maintain acceptable VOC KPI requirements

Bachelor’s degree in engineering i,e, Electronics / Electrical/ Mechanical/ Computer Science.
Min 3 years of relevant experience in configurations of FIRE/ PAVA / SECURITY/ BMS Products in the field.
Must have installed and programmed relevant products in at least 3 projects.
Excellent communication skills (oral and written)
Excellent interpersonal, organizational, and time management skills
Ability to type at least 35 words per minute
Previous experience with troubleshooting software or hardware
Strong knowledge of Microsoft Operating Systems
Strong knowledge of Microsoft Office
Knowledge and experience with SQL
Basic understanding of electronics concepts
Experience with LAN/WAN network technologies
A+ and/or Network+ certification