HVAC Dispatcher

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Here's what we have to offer

• Competitive pay.
• Paid vacation, holidays, and sick time.
• Comprehensive benefits package, including pension plans, medical, dental, and vision care – available from day one.
• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
• Encouraging and collaborative team environment.
• Dedication to safety through our Zero Harm policy.

What you will do

Under direct supervision of Service Manager, receives and schedules customer calls for service. Manages schedule of assigned technicians and mechanics. Ensures schedule allows for timely completion of preventative maintenance and aligns with monthly forecasting goals. Debriefs activities of assigned technicians/mechanics daily, coordinating with technicians/mechanics to resolve concerns quickly. Assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process.

This is primarily an in-office position based in our Calgary office, with a Monday to Friday schedule.

How you will do it

Customer Service & Communication

• Receives customer requests for scheduled and unscheduled service.
• Communicates action plans and services to be provided directly to customers.
• Ensures work has been performed to the customer’s expectations and conducts follow-up as needed.
• Answers customer inquiries and resolves or escalates issues as appropriate.
• Customer PO confirmation.

Scheduling & Technician Coordination

• Coordinates labor scheduling to align technicians with customer and service requirements.
• Ensures technicians are provided with daily schedules.
• Maintains consistent communication with assigned technicians.
• Follows up on activities to ensure completion within established timeframes.
• Ensures scheduled service visits are completed on time.
• Attends weekly planning and scheduling meetings.
• Provides start-up support.

Operational & Administrative Support

• Maintains accurate customer account information in NxGen to support call management and scheduling activities.
• Conducts daily debrief activities.
• Manages Work in Progress (WIP).
• Reviews and reconciles exceptions (SIR and AP).
• Assists with monitoring time and expense report submissions.
• Reviews and corrects unassociated technician time entries and timesheets.
• Supports Service+ Rewards activities.
• Performs other duties and administrative activities as assigned.

Parts & Order Management

• Parts ordering, PO creation support. Auto SR quotes .

What we look for

Required

• High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling.
• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
• Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
• Able to prioritize work activities based upon financial impact to desired business goals.
• Able to influence diverse teams to accomplish tasks/goals.

Preferred

• Associates degree preferred
• Experience and/or basic project accounting or costing principals is desired

HIRING HOURLY RANGE: $25.9-$36.05 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.