About The Role

Are you a dynamic individual with a passion for delivering exceptional customer experiences? Private Advertiser is seeking motivated Customer Service Representatives (CSR/TSR) to join our growing BPO team in Cebu City, Cebu! Whether you're a fresh graduate, a career shifter, or an experienced CSR, this is your chance to build a rewarding career in a fast-paced and supportive environment.

As a CSR/TSR BPO Agent, you will play a pivotal role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing top-notch service. This role offers competitive compensation (₱18,000 – ₱21,000 per month), professional growth opportunities, and a collaborative work culture. If you thrive in a customer-centric environment and enjoy helping others, we’d love to hear from you!

Join us and be part of a team that values excellence, innovation, and work-life balance. Apply now and take the next step in your career journey!Key Responsibilities:

Handle inbound and outbound customer calls, emails, and chats with professionalism and empathy.

Resolve customer inquiries, complaints, and issues efficiently while maintaining a positive attitude.

Provide accurate information about products, services, and company policies.

Document customer interactions, transactions, and feedback in the CRM system.

Meet and exceed performance metrics, including call handling time, resolution rate, and customer satisfaction scores.

Collaborate with team members and supervisors to improve processes and service quality.

Stay updated on company offerings, promotions, and industry trends to provide informed support.

Escalate complex issues to the appropriate department or supervisor when necessary.

Technical Requirements

At least a high school diploma or equivalent; college graduates or undergraduates are preferred.
Excellent communication skills in English (verbal and written).
Prior experience in customer service, call center, or BPO roles is a plus but not required.
Strong problem-solving skills and the ability to think on your feet.
Proficiency in basic computer applications (e.g., Microsoft Office, CRM software).
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Positive attitude, patience, and a customer-first mindset.
Flexibility to work in shifting schedules, including nights, weekends, and holidays.
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