About The Role

Are you someone who thrives in a fast-paced, customer-focused environment?
Do you enjoy solving problems and making a real difference?
group.one is looking for motivated and customer-focused individuals to join our team.
In this role, you will provide support to customers across several brands within the group.
Your tasks

Handle inbound or outbound customer interactions via chat and email
Respond to inquiries with professionalism, empathy and efficiency
Identify customer needs and deliver effective, timely solutions
Collaborate with internal teams and escalate issues when needed
Assist with onboarding and mentoring new team members
Stay informed on our products, services and company policies
Recommend and upsell relevant products and services when appropriate

Your qualifications

High school diploma or equivalent education
Strong English communication skills (written and spoken)
Basic computer literacy and familiarity with internet-related tools
A team-oriented mindset and a pro-active attitude
You’re efficient and can quickly adapt to new situations
A natural problem-solver with empathy and professionalism

What we offer

Salary Range: PHP 20,000–23,000 per month
Competitive performance-based bonuses
The chance to work with a leading name in web hosting and digital solutions.
A vibrant, collaborative team where your ideas and contributions matter.
Competitive salary with attractive performance-based bonuses.
Health Insurance
A free website with a domain and hosting, where you can choose your domain name

We welcome talent in all its diversity. Your gender, background, age, beliefs, or personal story do not define your opportunities here, what matters to us is mutual respect, personal appreciation, and creating a workplace where motivation and collaboration thrive.

We believe in supporting your personal and professional growth, recognising you as both an individual and a valued team member.

We want to continue to grow with you and why we look forward to getting to know you.