Team Member - MIS-CREDIT CARD-Marketing HO

Experience Level: 4 to 7 years overall (2–3 years in credit card domain is preferred)

Grade : M4-M5

Key Responsibilities

1. Data Management & Reporting:

• Develop and maintain robust MIS (Management Information System) for credit card products.
• Generate and automate regular reports and dashboards using DEX, SAS, SQL, Power BI, and Excel.
• Perform detailed credit card portfolio analysis, transaction trends, and product performance to provide actionable insights.
• Ensure timely delivery of accurate analysis reports to stakeholders and senior management.

1. Business Insights & Analytics:

• Conduct deep-dive analysis on credit card portfolios to identify growth opportunities and risks.
• Monitor key performance indicators (KPIs) such as spend patterns, customer retention, delinquency rates etc.
• Support product teams in pricing strategies, credit risk evaluations, and campaign performance.

1. Data Integrity & Quality:

• Ensure data accuracy and consistency across all reporting systems and databases.
• Collaborate with IT and data engineering teams to resolve data discrepancies and system issues.

1. Stakeholder Collaboration and Team management:

• Work closely with product managers, risk teams, and marketing teams to support data-driven decision-making.
• Present insights and findings in a clear, concise manner to technical and non-technical audiences.
• Lead a team of 3-5 people.

1. Process Improvement:

• Identify and implement opportunities for process automation and efficiency improvements.
• Stay updated on best practices and emerging tools in data analytics and reporting.

Qualifications & Skills

Technical Expertise

• Proficiency in DEX, SAS, SQL, Power BI, and advanced Excel (including pivot tables, macros, and complex formulas) is a must.
• Strong understanding of data visualization principles and dashboard creation.

Industry Knowledge

• 2–3 years of hands-on experience in the credit card domain, with exposure to product performance and portfolio analysis.
• Familiarity with credit card lifecycle processes, customer segmentation, and regulatory compliance.

Analytical & Problem-Solving Skills

• Exceptional ability to interpret complex data and present actionable insights.
• High attention to detail and accuracy in data analysis.

Soft Skills

• Excellent communication and presentation skills.
• Ability to manage multiple tasks and meet tight deadlines in a fast-paced environment.

Preferred Qualifications

• Experience with advanced analytics tools or programming languages (e.g., Python, R).
• Certification in data analytics tools like DEX, SAS, Power BI, or SQL is a plus.