About The Role

Christchurch | 6 Month Fixed Term Entry level opportunity! Kick-start your IT career with a leading NZ tech company Join the team that keeps Jade's managed services running 24/7 Structured rotating roster with dedicated recovery week Since 1978, Jade Software Corporation has been building technology that solves complex, real-world problems. Today, our software supports organisations across more than 25 industries and 70 countries, helping them combat financial crime, manage global dairy supply chains, and run critical business operations that simply cannot fail. Our portfolio includes ThirdEye, a leading financial crime prevention platform, MADCAP, a globally recognised dairy supply chain solution, and high-performance enterprise software built for customers operating at scale. At the centre of it all is the Jade Platform, our own development and runtime environment that powers both our own products and those of organisations around the world. Jade is entering an exciting phase of growth and transformation. We're investing in our products, our platforms, our people, and the way we serve customers globally. This is an opportunity within our Managed Services team to be part of the team that keeps our core systems running smoothly, supporting customers around the clock and ensuring we continue to deliver a dependable service experience. What You’ll Do: As a Systems Administrator, you'll play a key role in keeping our managed services and core systems running smoothly for customers and internal teams. Working as part of our Central Systems team, you'll provide first level technical support, proactively monitor systems, and help ensure incidents and requests are resolved efficiently and professionally. You'll also need to be able to work in a 24/7 rotating roster supporting our managed services operation, helping deliver reliable, around-the-clock support to customers across a diverse range of systems and environments. You will: Monitor applications, infrastructure and service alerts to maintain the availability and performance of our managed services environments. Provide first level technical support via phone, email and ticketing systems, troubleshooting issues and escalating when required. Manage customer requests and incidents from initial triage through to resolution, coordinating with specialist support teams where needed. Perform system administration activities including user account management, password resets, software deployments, updates and backups. Support the day-to-day operation of Jade's core systems, helping to maintain service continuity and operational resilience. Assist with database maintenance activities, following established procedures and customer requirements. Monitor hardware, software and network components, responding promptly to issues and minimising disruption to customers. Build trusted relationships with customers by delivering responsive, reliable and customer-focused support. About You You're a customer-focused IT professional who enjoys solving problems, working collaboratively and delivering dependable support in a fast-paced environment. You take ownership of your work, communicate effectively and remain calm under pressure when dealing with technical issues or competing priorities. You'll bring: A relevant IT qualification (minimum Level 5) or equivalent practical experience. Strong knowledge of Microsoft operating systems and associated administration tools. Experience providing technical support, service desk or systems administration services. Excellent communication skills, with the ability to explain technical concepts clearly to a range of audiences. A strong customer service mindset and a genuine desire to help people succeed. The ability to prioritise workload, manage multiple tasks and follow issues through to completion. Strong attention to detail and the ability to follow documented processes and procedures. A proactive, adaptable and resilient approach to work, with a willingness to learn and contribute wherever needed. The ability to work effectively both independently and as part of a team . It would be advantageous if you also have experience with Linux environments, networking technologies, cloud platforms such as AWS or Azure. For this specific fixed-term opportunity, we're looking for someone who can quickly step in, make an immediate contribution, and help us maintain excellent service for our customers. Why Jade? Jade Software is one of New Zealand's most established and respected technology companies, with a global footprint and a reputation for solving complex problems through innovation. We deliver world-class products, platforms, and data-driven solutions that create meaningful impact for our customers. Our culture is built on being Customer Led, Audacious Together, and Dependable by Default . We focus on creating meaningful outcomes for our customers, work as one team to challenge what's possible, and take ownership for delivering on our commitments. Together, we build trust, drive impact, and create value that matters. We have an office-first approach designed to support collaboration, connection, and balance. We offer excellent benefits, ranging from enhanced parental leave, and dedicated time to connect with your community. Here, you’ll have the flexibility and support to thrive, with opportunities to develop your skills, contribute to meaningful solutions, and shape the future alongside a dynamic team. At Jade, diversity of thought and experience makes us stronger. We welcome applications from people of all backgrounds and are committed to creating an inclusive workplace where everyone can thrive. Ready to make an impact? If you're an IT Professional or Systems Administrator looking for a role where you can influence, grow, and succeed, we'd love to hear from you. To view a Position Description for this opportunity check out the role on our Careers Page or click here Our Jade Candidate Privacy Policy can be viewed on our Careers Page or click here