Global Community Manager

What You'll Do

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• Own global community strategy across the portfolio
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• Lead and develop the community management team across titles
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• Set moderation standards, escalation paths and channel operating practice
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• Own community programs and the community content calendar
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• Ensure player sentiment and issues reach product, development and leadership clearly
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• Partner with Creator Partnerships, PR and Marketing on integrated activity
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• Report on community health with evidence, not anecdote

What You Bring

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• 6+ years in community management, including team leadership
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• Experience with demanding, long-standing player communities
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• Strong moderation and crisis-handling judgement
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• Multi-title or multi-channel operating experience
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• Ability to represent the community credibly to development teams
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• Excellent written communication in English
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• Willingness to relocate to Frankfurt am Main, Germany