About The Role

This position will be at a School Based Health Center in Prince Georges County, MD. The work schedule is Monday - Friday, 8am - 4:30pm.

The Clinic Operations Manager manages the day-to-day operations of an assigned operational area, which may consist of multiple departments. Maintains a productive and professional environment, promotes excellent internal and external customer relations and coordinates the assignment of tasks to the support staff. Supervises the performance of support staff and ensure efficient and cost effective operations within area of responsibility.

Minimum Education

Bachelor's Degree Bachelor’s degree or equivalent experience in a related field (Required)

Minimum Work Experience

5 years Related and progressive experience (Required)
1-year Supervisory experience (Required)

Preferred Skills

Healthcare experience preferred

Functional Accountabilities

Strategic Planning

Participate in the planning for new business opportunities and services in support of the CNMC mission.
Maintain effective working relationships with hospital departments and ROCs and represent CNMC in professional groups and community outreach activities.
Assist with marketing of department/ROC with Public Relations, the external referring physicians, internal departments and physicians.

Administrative Management

Participate in the implementation and evaluation of services, programs, and performance standards to achieve departmental goals.
Coordinate daily activities of support staff with regard to workload requirements and available resources.
Provide troubleshooting, problem-solving and backlog reduction expertise to staff.
Monitor appointment and registration quality, report problems and recommend solutions to ensure standards are met.
Monitor clinic flow, implement performance improvement initiatives to ensure physician and staff productivity .
Serve as primary contact for all administrative services for practices based at the location, including to schedule template building, materials management, nursing support and communicate as necessary with relevant parties.

Compliance

Promote awareness of and adherence to organizational, state and federal regulatory standards to ensure quality of patient service delivery.
Participate in the ongoing assessment of Practice Operations policies and procedures to establish continued feasibility.

Facility Management and Space Planning

Responsible for the provision of a safe, secure, clean work and patient care environment including the full functionality of equipment and being able to interact with the applicable business contacts/service vendors to ensure the availability of services at all times.
Monitor space utilization to ensure proper use of space and expansion needs are met.

Budget and Financial Analysis

Prepare documentation and projections to support the operating and capital budget planning process.
Evaluate and recommend purchase of new equipment needed to maximize productivity and quality of care.
Implement actions to facilitate meeting budget requirements and administer programs within budgetary guidelines.

Charge Entry Processing

Ensure daily reconciliation of schedules and charge documents occur; charge documents are complete with CPT and ICD-9 coding; demographic changes have been made in the system, and appropriate referrals are attached.
Coordinate the verification of insurance eligibility and coverage and authorization as needed.
Maintain/coordinate filing system of all charge documents.
Work all established charge reports to correct billing errors and identify staff training needs.
Respond to inquiries and complaints regarding Charge Entry.
Coordinate Reimbursement Associates to ensure timeliness and accuracy of billing
Participate in the establishment and revision of procedures, performance standards and productivity targets for Reimbursement Associates.
Participate in Shared Leadership.
Contribute to CNMC’s Magnet Journey .
Ensure nursing practice is based on evidence of best practice.
Accountable to participate in the Division of Nursing’s Performance Improvement process (division or unit level).
Participate in community activities.

The disclosed salary range includes the minimum and maximum rates within which Children’s National believes an individual’s base pay rate will fall for this position. It is not typical for an individual to be hired at or near the maximum of the pay range. The exact pay rate for this position will be based on a variety of factors in alignment with the Children’s National compensation philosophy. These factors are legitimate and non-discriminatory including, but not limited to, the current market conditions; organizational needs; the individual’s combination of prior work experience, level of education, knowledge, skills, and other qualifications. Children’s National is committed to providing a fair and competitive total rewards package to each of our employees. This base salary range does not include our comprehensive benefits package or any additional compensation for which this position may be eligible.

Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The “Know Your Rights” poster is available here: and the pay transparency policy is available here: Know Your RightsPay Transparency Nondiscrimination Poster.

Please note that it is the policy of Children's National Hospital to ensure a “drug-free” work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.