Senior Analyst, Billings & Collections

The Senior Analyst – Billings & Collections is a key role in our global Order-to-Cash (O2C) process, responsible for ensuring billing accuracy, driving collections, and supporting AR reserve workings and reporting.

Billing & Collections

• Manage end-to-end billing activities across both SaaS subscription contracts and Professional Services engagements, including milestone-based, fixed-fee, T&M, and project-based invoicing
• Review customer contracts, Statements of Work (SOWs), Change Orders, and Amendments to ensure accurate billing setup and execution.
• Act as first POC for assigned customers on billing and collections matters; manage escalations with professionalism.
• Partner with Sales, Revenue Operations, Deal Desk, and Order Management to resolve disputes, credit notes, and billing complexities.
• Own collections performance for assigned customer portfolio, proactively driving recovery of overdue balances, dispute resolution, payment plan negotiations, and reduction of DSO.
• Conduct regular collection review calls with customers and internal stakeholders to drive timely cash realization.

Reserves & Accounting

• Support month-end close activities including AR reconciliations, unapplied cash analysis, billing accruals/Uninvoiced AR, reserve calculations, and variance explanations.
• Demonstrate strong understanding of accounting fundamentals, including AR, deferred revenue, bad debt reserves, credit memo accounting, and general ledger impacts.
• Maintain audit-ready reconciliations and supporting schedules. Partner with the Revenue Accounting team to understand billing and revenue impacts, ensuring accurate contract execution and compliance with revenue recognition requirements.

Reporting & Forecasting

• Prepare accurate monthly reporting packs and dashboards on collections, DSO, aging, reserves, and disputes.
• Support the Manager in developing cash collection forecasts, applying both data analysis and business judgment.
• Track variances between forecasts and actuals, providing insights and root-cause analysis.

Audit & Compliance

• Prepare audit schedules and coordinate responses for statutory, internal, and SOX audits.
• Ensure compliance with accounting standards, controls, and company policies.

Cross-Functional & Process Excellence

• Collaborate closely with Revenue, Deal Desk, Sales, and Order Management to ensure contracts flow seamlessly into billing and collections.
• Suggest and implement automation and AI-led enhancements in billing, reporting, and collections tracking.
• Proactively identify process inefficiencies and propose improvements for accuracy and scalability.
• Mentor junior Analysts, acting as the technical guide within the team.