About The Role

Exotec designs and delivers advanced automation solutions that help global brands optimize warehouse performance while supporting warehouse teams across every level. Our organization combines elegant mechanical design, resilient software and a deep understanding of logistics operations to solve our clients' most complex challenges.

Joining Exotec means contributing to an international company where people and purpose guide the way we work. Our teams collaborate with clarity, challenge ideas and share a collective commitment to engineering solutions that matter. We value the diversity of more than 1,000 ExoPeople who bring their expertise, perspective and experience to our shared vision.

Here your work has a visible impact, from the way we work to the reliability we commit to deliver. You will join a place where collaboration, excellence, and meaningful impact guide how we build what comes next.

Responsibilities

Own the performance of Exotec systems at client sites
Oversee the reliability of client sites, analyzing performance, and creating and executing performance improvement plans
Analyze the root cause of issues escalated from Exotec Control Center
Act as level 2 escalation for non-core products (3rd party conveyors, etc.)
Work directly with clients to diagnose and resolve interoperability issues
Plan and execute site software and system updates
In conjunction with the sites managers, coach on-site technicians on site best practices to support uptime targets
Propose and help drive maintenance procedures and process improvements across North America and globally.
Actively engage with Exotec R&D and product teams on specific maintenance issues
As part of the client team, work with the client contract engineer and sites manager to respond to client requests, including monthly performance reporting

We strongly encourage applications from candidates of all genders to help us build a truly inclusive environment. If you don’t meet every requirement listed below, don’t worry—your skills and experiences may still make you a great fit!

5+ years of robotics maintenance experience, ideally in the industrial automation, materials handling, warehousing and/or logistics sectors
Bachelor’s degree or equivalent in engineering required
Broad knowledge on software, mechanical and electrical engineering
Strong analytical and data interpretation skills with an enjoyment for solving problems, both big and small
Customer service mindset
Ability to collaborate with others as well as drive your own work
A comfort in communicating regularly with clients, contractors and suppliers
Travelling up to 60% to client sites across North America
Competitive compensation package, inclusive of salary, annual bonus and financial incentives for travel
Comprehensive medical, dental and vision coverage
Generous vacation and time off policy
401(k) with company match up to 5%
Continuous opportunities for training and development in a quickly growing company
Beautiful, newly renovated office space in midtown Atlanta

To apply, please submit your résumé. Only shortlisted candidates will be contacted for the next steps in the hiring process. We look forward to receiving your application!

Exotec is an equal opportunity employer and all applicants will be considered without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, medical condition, military or veteran status, genetic information, marital status, ethnicity, or any other protected classification, in accordance with applicable federal, state, and local laws. We provide an inclusive work environment that respects all differences.