Housekeeping Manager

A Little Taste of Your Day-to-Day

Every day is different, but you will mostly be

Housekeeping & Laundry Operations

• Manage all day-to-day Housekeeping and Laundry operations.
• Ensure every guest room is cleaned, inspected and presented to the required IHG standards.
• Manage guest rooms, public areas, back-of-house areas and laundry operations.
• Ensure rooms are ready and released on time for arrivals.
• Conduct regular room and public area inspections.
• Monitor room status and coordinate closely with Front Office.
• Ensure cleaning schedules, checklists and SOPs are consistently followed.
• Maintain high standards of cleanliness, hygiene and presentation.
• Assist the team during busy periods and high occupancy whenever required.
• Support and lead deep-cleaning projects and special cleaning assignments.

Leadership, Coaching & Development

• Manage, coach and develop a team dedicated to exceptional housekeeping and laundry standards.
• Prepare effective duty rosters based on occupancy and business requirements.
• Conduct daily briefings and communicate operational priorities.
• Monitor colleague productivity and performance.
• Provide regular coaching and feedback.
• Identify training and development needs.
• Recognise and appreciate good performance.
• Maintain high standards of grooming, uniform and professional conduct.
• Support succession planning and career development.
• Create a positive and engaged working environment.

Guest Experience

• Ensure Housekeeping consistently contributes to memorable guest experiences.
• Address special requests from guests, VIPs, repeat visitors and IHG One Rewards members.
• Coordinate with Front Office to ensure special room requirements are completed.
• Respond promptly to guest complaints related to room cleanliness or condition.
• Follow up on service recovery actions.
• Monitor guest feedback and identify areas for improvement.
• Ensure guest preferences are communicated and actioned appropriately.

Guest Rooms & Inspections

• Conduct regular inspections of guest rooms before release.
• Ensure bedrooms and bathrooms meet required cleanliness standards.
• Check linen, towels, amenities, guest supplies and room presentation.
• Monitor room defects and coordinate with Engineering for corrective action.
• Follow up on maintenance issues until closure.
• Monitor out-of-order and out-of-service rooms.
• Ensure rooms are properly inspected following maintenance work.
• Maintain appropriate room inspection records.

Public Area & Back-of-House Standards

• Ensure all public areas maintain excellent cleanliness and presentation.
• Monitor lobby, corridors, lifts, public washrooms and other guest areas.
• Ensure back-of-house areas are clean and hygienic.
• Establish cleaning frequencies and schedules.
• Ensure housekeeping equipment is safely stored and maintained.
• Conduct regular inspections and take corrective action where required.

Laundry & Linen Management

• Manage hotel laundry operations, whether in-house or outsourced.
• Maintain appropriate linen par levels.
• Monitor linen movement, usage, losses and damage.
• Ensure clean linen meets required quality and hygiene standards.
• Coordinate with outsourced laundry vendors where applicable.
• Monitor laundry quality and turnaround times.
• Maintain accurate linen and laundry records.
• Control linen costs and minimise unnecessary losses.

Supplies, Equipment & Inventory

• Maintain and order housekeeping supplies and equipment.
• Ensure appropriate stock levels are maintained.
• Monitor consumption of chemicals, amenities, linen and other supplies.
• Conduct regular inventory checks.
• Minimise waste and unnecessary consumption.
• Ensure all housekeeping equipment is maintained and operational.
• Maintain accurate inventory records.
• Coordinate with Purchasing and approved vendors.
• Evaluate quality and cost-effectiveness of housekeeping products.

Sustainability & Green Initiatives

• Support IHG sustainability and responsible business initiatives.
• Minimise water and energy consumption.
• Reduce unnecessary use of cleaning chemicals and consumables.
• Promote responsible use of linen and towels.
• Reduce waste from housekeeping operations.
• Encourage recycling and responsible waste management.
• Identify opportunities to improve efficiency while maintaining guest standards.

Budget & Profitability

• Assist in preparing and refining the Housekeeping and Laundry budgets.
• Monitor departmental expenditure against approved budgets.
• Identify opportunities to improve profitability and operational efficiency.
• Control labour, linen, chemical, amenity and supply costs.
• Monitor cost per occupied room.
• Minimise wastage and pilferage.
• Support accurate forecasting based on occupancy and business levels.

Training & Compliance

• Educate all Housekeeping team members on hotel standards, SOPs and safety requirements.
• Ensure colleagues understand the importance of complying with applicable Central, State and local laws , regulations and safety standards.
• Conduct regular training on:
• Cleaning standards
• Chemical handling
• PPE usage
• Equipment operation
• Fire and life safety
• Workplace safety
• Hygiene and sanitation
• Guest privacy
• Lost and found procedures
• Emergency procedures
• Maintain appropriate training records.
• Ensure mandatory IHG training is completed.

Health, Safety & Hygiene

• Maintain high standards of health, hygiene and workplace safety.
• Ensure safe handling and storage of cleaning chemicals.
• Ensure Safety Data Sheets are available where applicable.
• Ensure appropriate PPE is used.
• Conduct regular safety inspections.
• Report accidents, hazards and unsafe conditions immediately.
• Ensure colleagues understand emergency and evacuation procedures.
• Coordinate with Engineering and Security on safety-related matters.
• Support hotel emergency response and crisis management.

Front Office Coordination

Maintain close communication with Front Office regarding

• Arrivals and departures
• Priority rooms
• VIPs
• Repeat guests
• Groups
• Early arrivals
• Late check-outs
• Room moves
• Room discrepancies
• Out-of-order rooms
• Special requests

Ensure room status is updated accurately and promptly.

Engineering Coordination

• Report maintenance defects identified in rooms and public areas.
• Follow up on pending engineering issues.
• Coordinate preventive maintenance requirements.
• Ensure rooms are inspected after maintenance work.
• Identify recurring defects and escalate them to management.
• Support room renovation and refurbishment projects.

Responsibilities

For the opening of Holiday Inn Express Goa Morjim , the Housekeeping Manager will be responsible for

• Developing and executing the Housekeeping opening action plan.
• Supporting Housekeeping manpower planning and recruitment.
• Participating in selection and onboarding of Housekeeping colleagues.
• Developing Housekeeping and Laundry SOPs.
• Establishing room cleaning and inspection standards.
• Preparing room setup standards and amenity requirements.
• Establishing linen and supply par levels.
• Coordinating procurement of housekeeping equipment and supplies.
• Conducting equipment and inventory checks.
• Coordinating with Engineering on room readiness.
• Supporting deep cleaning and cleaning activities.
• Conducting mock room inspections.
• Training and coaching the opening team.
• Coordinating with Front Office on room readiness and release procedures.
• Supporting audits and IHG brand readiness inspections.
• Ensuring all guest rooms, public areas and back-of-house areas are ready before opening.

Compliance & Risk Management

Ensure compliance with

• IHG brand standards and policies
• Hotel SOPs
• Applicable Indian and Goa laws and regulations
• Health and hygiene requirements
• Workplace safety requirements
• Chemical handling requirements
• Fire and life safety standards
• Environmental and waste management requirements
• Guest privacy and confidentiality requirements
• Internal and external audit requirements

Maintain accurate Housekeeping records, inspection reports, inventory records, training records and statutory documentation as required.

Key Performance Indicators

• Guest room cleanliness scores
• Guest satisfaction scores
• Housekeeping-related complaints
• Room readiness and release time
• Room inspection scores
• Public area cleanliness
• Laundry quality and turnaround
• Cost per occupied room
• Housekeeping payroll cost
• Linen loss and damage
• Chemical and amenity consumption
• Inventory accuracy
• Productivity
• Training completion
• Employee engagement
• Safety and compliance performance
• Audit results

What We Need From You

Education

• Bachelor's degree / higher education qualification / equivalent in Hospitality, Hotel Management or a related field .
• Relevant housekeeping experience may be considered in lieu of formal qualifications where appropriate.

Experience

• Minimum 3+ years of relevant Housekeeping experience , including supervisory or management experience.
• Experience in a branded or international hotel environment is preferred.
• Strong experience in guest room, public area and laundry operations.
• Pre-opening hotel experience will be an advantage.
• Experience managing and developing a Housekeeping team is preferred.

Skills & Competencies

• Excellent communication and strong interpersonal skills.
• Strong Housekeeping operational knowledge.
• Strong leadership and people-management skills.
• Good business and commercial awareness.
• Good knowledge of housekeeping systems, tools and equipment.
• Strong planning and organisational skills.
• Strong attention to detail.
• Cost-control and budgeting awareness.
• Problem-solving and decision-making skills.
• Ability to work under pressure and during high-occupancy periods.
• Proactive, responsible and hardworking.
• Strong team player.
• Commitment to guest service and quality standards.

Language

• Fluent English is required.
• Hindi and local language(s) are preferred.
• Ability to communicate effectively with colleagues and guests is essential.

IHG True Hospitality

The Housekeeping Manager is expected to demonstrate

• True Attitude – Create a clean, comfortable and caring environment for every guest and colleague.
• True Confidence – Lead the Housekeeping team with knowledge, professionalism and confidence.
• True Listening – Understand guest and colleague feedback and use it to improve the operation.
• True Responsiveness – Respond quickly to guest requests, operational challenges and cleanliness concerns.

What You Can Expect From Us

We give our people everything they need to succeed, including

• Competitive salary and benefits
• Full uniform
• Impressive IHG colleague room discounts
• Learning and development opportunities
• Some of the best training in the hospitality business
• Career growth opportunities within IHG Hotels & Resorts
• Employee wellbeing initiatives
• Inclusive and collaborative working environment
• Opportunity to be part of the upcoming and growth journey of Holiday Inn Express Goa Morjim

Our Commitment

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work.

IHG Hotels & Resorts provides equal employment opportunities and promotes a culture of trust, support and acceptance, welcoming different backgrounds, experiences and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment.

We know that to work well, we need to feel well — both inside and outside of work. Through our myWellbeing framework, we are committed to supporting colleague wellbeing across health, lifestyle and workplace.

Join Holiday Inn Express Goa Morjim and become part of our ever-growing global family.