About The Role

The Service Contract Support will have ownership of a designated service contract base and will be responsible for driving the renewal process for those contracts with business stakeholders. They will also have ownership for any changes occurring within the contract lifecycle, parts updates, change orders, cancellations, and monitoring quality.

Create pricing and documentation for assigned contract base, accurately and on time, to ensure
proposals are sent to business stakeholders on time, following GSM Processes.
Drive contract renewals correctly in CRM with SOLs, with all data and required documentation, to ensure no delays/errors are incurred during booking.
Ownership for any changes occurring within the contract lifecycle, parts updates, change orders, cancellations, monitoring data quality. This will include the first year of newly booked contracts, which have been handed over by the Contract Proposal Team.

YOU MUST HAVE

Bachelor’s Degree or Equivalent - Administrative or Technical.
Fluent in English.
1 years of experience with process controls/pricing-proposal environment.
Excellent working knowledge of Word and Excel.
Strong Math skills, including basic commercial awareness (booking margins, cash flow).
Basic knowledge of pricing of service agreements.
Able to forge strong internal business relationships and deliver on commitments.
Excellent interpersonal skills as well as good verbal, written and presentation skills.
Ability to multi-task and prioritize work.
Highly Customer Focused approach, demonstrating success through a ‘Voice of the Customer’ approach daily.
Highly self-aware, recognizing the impact of approach and behaviors on peers, direct reports, customers and other internal and external contacts.
Ability to work within a remote team and support each other when needed.