About The Role

As an Order Management Specialist, you will manage the end-to-end order lifecycle, ensuring orders are processed accurately, production and delivery milestones are monitored, and customers receive timely updates throughout the process.

Key Responsibilities Order Management & Contract Administration

Create, maintain, and manage customer orders and contracts in SAP.
Review and validate commercial, technical, financial, and logistics information before order confirmation.
Ensure accurate pricing and contract compliance throughout the order lifecycle.
Prepare order confirmations, invoices, and supporting documentation.
Maintain customer and product master data records.

Customer Service & Commercial Support

Serve as the primary operational point of contact for customers regarding order status and execution.
Provide proactive updates on production schedules, shipments, and deliveries.
Support commercial teams with reporting, order tracking, and customer requests.
Investigate and resolve order-related issues while coordinating corrective actions.

Supply Chain & Logistics Coordination

Coordinate closely with production plants, logistics providers, and internal stakeholders to ensure timely order fulfillment.
Monitor production progress and shipment execution.
Manage export and shipping documentation.
Support critical order situations and help minimize delivery risks and delays.

Reporting & Compliance

Monitor order book performance and prepare operational reports.
Coordinate with Sales and Finance teams on credit and compliance requirements.
Ensure adherence to company procedures, policies, and internal controls.
Support claims management and the issuance of credit and debit notes when required.

Cross-Functional Collaboration

Partner with Sales, Logistics, Supply Chain, Finance, and Operations teams across multiple locations.
Provide backup support within the Order Management team.
Contribute to process improvement initiatives and operational efficiencies.

What We're Looking For Education

Bachelor's degree in business administration, International Trade, Supply Chain, Logistics, Industrial Engineering, or a related field.

Experience

3-5 years of relevant experience in:
Order Management
Sales Administration
Customer Service Operations
Contract Administration
Supply Chain Coordination
Experience within the steel, metals, manufacturing, or industrial sectors is highly preferred.

Technical Skills

Strong SAP experience (SD module preferred).
Advanced Microsoft Excel skills.
Knowledge of international trade, logistics, and supply chain processes.
Ability to manage multiple priorities in a dynamic environment.

Competencies

Exceptional attention to detail and accuracy.
Strong customer service orientation.
Excellent communication and stakeholder management skills.
Proactive, solution-focused, and highly organized.
Ability to collaborate effectively in an international environment.
Strong teamwork and relationship-building skills.

Languages

Fluent Spanish and English (required).

Why Join ArcelorMittal International?

Join the world's leading steel and mining company.
Be part of a truly global commercial organization.
Work with international customers and colleagues across multiple regions.
Develop expertise in steel trading, supply chain management, and global operations.
Play a key role in delivering outstanding customer experiences and operational excellence.

Ready to build the future of steel with us? Apply today and become part of ArcelorMittal International's Long Products team in Mexico.