About The Role

POSITION PROFILE

Perform in a senior level capacity to create and maintain a professional image of the company by providing prompt, courteous and efficient service to visitors, guest employees, telephone callers, taking and relaying messages and performing various light administrative duties.

Job Duties and Responsibilities Front of House / Office Support Key Responsibilities

Reception & Client Engagement

Welcome visitors with professionalism and warmth to ensure a positive first impression.
Manage incoming emails with discretion, accuracy, and confidentiality.

Visitor Management

Efficiently check in guests, issue badges, and notify hosts without delay.
Enforce visitor protocols to uphold security and hospitality standards.

Conference & Meeting Support

Prepare meeting spaces for both small and large gatherings, ensuring readiness and alignment with event requirements.
Confirm room setups meet specifications, including seating arrangements, A/V functionality, and required materials.

Catering & Hospitality

Coordinate catering orders based on meeting objectives and dietary needs.
Monitor delivery timelines, validate setup quality, and reconcile related invoices.

Technology Assistance

Confirm functionality of audio, video, and connectivity prior to meetings.
Address and resolve minor technical issues to prevent disruptions.

Qualifications (Education, Experience and Certifications) Typically Required

Requires high school diploma.
Experience working in a Headquarters environment preferred.
8+ years of experience as a receptionist in a busy switchboard environment preferred.
Type 40 wpm.
Must be flexible to work hours between 7:00 AM and 5:00 PM (normally an eight-hour shift).

KNOWLEDGE, SKILLS AND ABILITIES

Strong verbal and written communication skills.
Demonstrated customer service/relations skills.
PC skills.
Basic clerical and secretarial skills.
Ability to handle high volume telephone calls.
Good organizational skills.
Good judgment skills.

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS

Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.
Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction; prepare, provide and convey diversified information.
Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 10 lbs. (e.g., papers, books, files and small parts, etc.).
Moderate dexterity; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.