About The Role

Looking to be part of a team that provides extraordinary healthcare from the heart? You Belong Here.

POSITION SPECIFICS

Title: Patient Services Representative

FTE: 0.6563 (52.5 hours per 2-week pay period)
Schedule: Every Mon/Tue 7:00am - 3:00pm; Every other Wed 2:30p - 10:30p; Every other Saturday & Sunday from 6:30a - 2:30p
Holiday Rotation: Minimum of two per year based on staffing
Weekend Rotation: Every other weekend

On Call Requirements: None

POSITION SUMMARY

Responsible for greeting and helping direct all patients, visitors and vendors, registering patients for inpatient or outpatient services and answering a multiline telephone. Registration may occur via telephone prior to the patient’s visit or in person in a hospital/clinic setting.

POSITION TECHNICAL RESPONSIBILITIES

Greets and directs all patients, visitors and vendors. Also maintains the visitor and vendor log.
Verify and accurately enter all patient demographic information, either in person or by telephone, including verifying insurance plans and eligibility at each patient visit, I in both hospital and clinic settings.
Address and identify patients’ communication needs, contacting an interpreter when necessary and maintaining the iPad checkout process.
Complete forms, obtain signatures and scan documents into record to accompany inpatients and outpatients, i.e.: Consent for Treatment, Important Message from Medicare, among others.
Collect copays, deductibles and any self-pay balances, where permissible (cash, checks, credit card payments).
Document and reconcile any payments collected at the end of the shift and send cash payments to the Billing Department.
Answer a multi-line computer-based switchboard telephone and either responds to inquiry, directs caller to appropriate personnel, or takes and communicates messages appropriately.
Regulate overhead paging, and act as control center for codes, announcing the code and direct staff during emergency situations. (any weather warnings, bomb threats, etc.)
Scanning, order supplies, distribute faxes, direct patients and visitors, screen sales people, sign for packages, reserving meeting rooms electronically, and monitor maintenance and upkeep of office machinery.
Other duties as assigned.

POSITION REQUIREMENTS

Education

Required: None
Preferred: High school diploma or equivalent

Experience

Required: None
Preferred: 3 – 6 months previous customer service experience. Previous healthcare experience, including medical terminology and cash handling desired

Licenses and Registrations

Required: None
Preferred: None

Certification(s)

Required: Patient Access Specialist Certification within one year of employment for employee hired after 1/1/2020. This will be provided by employer.
Preferred: None