About The Role

About the Role

MSIG Europe SE is looking for a hands-on and customer-focused Workplace Support Engineer to provide local first-line IT support for our employees. You will be the local face of IT, ensuring users receive professional and timely support while contributing to a secure, stable, and modern workplace environment.

Key Responsibilities

Provide on-site and remote support for IT incidents and service requests. Together with the offsite support from Brno.
Troubleshoot and resolve issues related to laptops, mobile devices, Microsoft 365 applications, meeting room technology, and peripherals.
Support user onboarding, offboarding, and workplace device deployment.
Manage and update tickets through our IT Service Management (ITSM) platform.
Support endpoint management and device compliance using Microsoft Intune.
Assist with endpoint security, vulnerability remediation, and device protection using Microsoft Defender.
Follow ITSM processes including Incident, Request, Change, Problem, and Knowledge Management.
Maintain accurate documentation, asset records, and knowledge articles.
Work closely with other IT teams and vendors to ensure excellent service delivery.

What We're Looking For

Experience

2+ years of experience in an IT Support, Service Desk, or Workplace Support role.
Experience working in a corporate IT environment.
Familiarity with ITSM tools such as ServiceNow, TOPdesk, Jira Service Management, or similar solutions.

Technical Skills

Strong knowledge of Microsoft 365 (Teams, Outlook, OneDrive, SharePoint, Office Apps).
Good understanding of Microsoft Intune and endpoint management concepts.
Knowledge of Microsoft Defender and endpoint security principles.
Experience supporting Windows 11, mobile devices (iOS/Android), printers, and collaboration technologies.
Basic understanding of networking concepts including Wi-Fi, VPN, and LAN connectivity.

Personal Skills

Strong customer service and communication skills.
Proactive and solution-oriented mindset.
Ability to prioritize and manage multiple tasks simultaneously.
Team player with a continuous improvement mentality.

Desirable Qualifications

ITIL Foundation certification.
Microsoft MS-900, MD-102, or SC-900 certifications.
Experience supporting hybrid workplace environments.

Why Join MSIG Europe SE?

You'll become part of a collaborative IT team that delivers secure, reliable, and modern workplace services across Europe, helping colleagues stay productive and connected every day.