About The Role

Deblock is Europe’s newest and most exciting fintech, bringing together the worlds of banking and digital assets in a safe, simple, and beautifully designed. Our mission is to empower people to use modern financial tools with confidence, combining the reliability of traditional finance with the innovation of Web3.

At Deblock, you’ll be joining a high performing, multi disciplinary team shaping the future of financial services, and having a lot of fun while doing it.

We're looking for Customer Support Specialists to joing us in our office in Porto. Interested?

Provide friendly, efficient, and accurate support to customers through chat and email
Troubleshoot product questions, account issues, payments, and general inquiries
Follow internal procedures to ensure compliance, safety, and customer protection
Escalate cases when needed to FinCrime, Tech, or Product teams
Work in rotating shifts, including occasional weekends, to support our European customer base
Collaborate with teammates to improve processes and customer experience
Maintain clear documentation and contribute to a continuously improving knowledge base
Represent the voice of the customer internally, helping shape future improvements